Curtis is the Director in Perficient's Customer Engagement Solutions focusing on the Twilio Build Partner Practice. He helped establish our Twilio practice in mid-2018 prior to Flex going GA. Since then, we've helped many customers go live on Twilio Flex and other Twilio services, while working closely with Twilio on a road map and strategy and have 10+ Flex certified experts on staff.
Before that, Curtis was a product engineer for Clarity Converge, a product that bridged on-prem Skype for Business and global conferencing providers like AT&T, BT and West Communications.
Customers increasingly expect personalized experiences where their needs are anticipated, questions are answered quickly, multiple channels of engagement are provided, and each interaction is seamless. Come join Twilio Gold Consulting Partner Perficient to learn more about how to incorporate AI with the power of the Twilio platform. We’ll address common usage patterns, best practices, and of course, real-world examples.