Victor is a technology leader with a passion for AI and building the next generation of contact centers. he is the Engineering Manager for TaskRouter at Twilio, responsible for the execution and growth of its service within Flex. Victor has dedicated his career to building teams and helping his people provide high quality customer experiences. With his leadership, TaskRouter is getting to the next level at Twilio.
Available to start watching on September 29
In this session, you will learn how to migrate the routing on your existing contact center to Twilio with frictionless transition. In contrast to other solutions, TaskRouter allows you to create and program your own business rules within Flex. Create a measurable difference by routing channels, activities, or even data collected from external systems.