GoogleSenior Product Manager
Adam Champy is a Senior Product Manager at Google leading Interactive AI for Google Cloud, including the Contact Center AI and Dialogflow products. He previously led AI-enabled Hardware, including Google Pixel Buds and the SDK powering the media experience on Google Home and Chromecast. Adam also led areas of DoubleClick's ad buying solutions, including DoubleClick Planning as well as audience measurement and targeting. Before Google, Adam worked as a consultant at The Boston Consulting Group and was an engineer at Analog Devices with a focus on inertial sensing chips. Adam earned a Bachelors and a Masters degrees from MIT in Computer Science and Electrical Engineering and an MBA from The Wharton School of the University of Pennsylvania.
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October 17, 6:00pm PT, Maeve Room
The intersection of AI and Customer Service is one of the hottest topics being discusse. This session covers how to use AI throughout the lifecycle of a customer interaction. We'll walk you through: - How to build a stellar bot experience with a new Twilio product - How to incorporate machine learning to improve your routing performance with TaskRouter - How to use Google's Contact Center AI APIs to enhance agent productivity