Juan Andres Laura

Mercado LibreSenior Software Engineer

Juan Andres Laura grew up in Buenos Aires, Argentina and started learning about engineering from a young age. In 2016, he obtained his Master's Degree in Computer Science with an Honorary Degree at Universidad de Buenos Aires when he was 22 years old. In 2015, he started researching Artificial Intelligence and in 2018 published a paper demonstrating the fundamental difference between Data Compression and Recurrent Neural Networks in Natural Language Processing. He currently works as a Software Engineer at Mercado Libre and is a Teaching Assistant Professor in Data Science & Machine Learning at Universidad de Buenos Aires.

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Digital Transformation

October 17, 5:15pm PT, Eve Room

Scaling the Customer Center Alongside the Business

Is the business growing on a large scale? How crucial is being the leader in highly competitive regions? We will talk about measuring customer satisfaction. Why it is important to scale customer center operations alongside the business and how Twilio helps us build scalable infrastructure.