Fabio Cardenas

Sundown AIPresident

Fabio Cardenas is a serial entrepreneur with extensive commercial experience and a passion for sales. Currently, he is the CEO of Sundown.ai which provides AI solutions to reduce costs and automate repetitive tasks. He is an avid boater, has traveled to 60 countries, and dances Salsa. He holds an MBA from Columbia Business School and a BS in Biology from the University of Miami.

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Contact Center

October 17, 6:00pm PT, Maeve Room

AI for the Customer Interaction Lifecycle

The intersection of AI and Customer Service is one of the hottest topics being discusse. This session covers how to use AI throughout the lifecycle of a customer interaction. We'll walk you through: - How to build a stellar bot experience with a new Twilio product - How to incorporate machine learning to improve your routing performance with TaskRouter - How to use Google's Contact Center AI APIs to enhance agent productivity