IT architect for ING with experience in various domain, from channels and CRM to API platforms and infrastructure patterns. Since 2 years working with the Twilio products on one of the first global initiatives within ING, as platform architect and product owner of one of the teams. In my spare time I like to travel, with a bias for jungle and desolate hikes.
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Twilio for Experts
October 17, 2:15pm PT, WALL-E Room
Voice continues to be a powerful channel for driving customer engagement. Regardless of whether a customer is calling into a support contact center or an advertised phone number on a web page, businesses that can provide an intelligent, intuitive voice experience for both customers and agents are driving real business value and seperating themselves from their compeitors. In this talk you will hear how a multinational financial institution (ING Bank), a fully integrated, end to end marketing and sales platform (Centerfield), and a leader in the online travel space (Momentum Travel) are using technology to change their respective industries by building solutions with Programmable Voice.