William Syms

Momentum TravelProduct Owner

William Syms is a Product Manager from Montreal with a bachelor’s degree in Computer Software Engineering from École de Technologie Supérieure. He works at Momentum Travel, also known as FlightHub and JustFly, where he's leading a project which aims at building the next generation of call centre by leveraging modern technologies.

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Twilio for Experts

October 17, 2:15pm PT, WALL-E Room

Leaders Panel: Using Voice as a Channel for Customer Engagement

Voice continues to be a powerful channel for driving customer engagement. Regardless of whether a customer is calling into a support contact center or an advertised phone number on a web page, businesses that can provide an intelligent, intuitive voice experience for both customers and agents are driving real business value and seperating themselves from their compeitors. In this talk you will hear how a multinational financial institution (ING Bank), a fully integrated, end to end marketing and sales platform (Centerfield), and a leader in the online travel space (Momentum Travel) are using technology to change their respective industries by building solutions with Programmable Voice.