Calabrio is revolutionizing the way enterprises engage their customers by recording, capturing and analyzing 100% of their customer interactions to provide a single view of the true customer journey. Together, Twilio Flex and Calabrio bring a fluid, data-rich experience to the contact center.

Wednesday,
September 30
- PDT
Ticket type:
SIGNAL Explorer
Calabrio + Twilio Flex: Build a Modern Contact Center. Transform your Customer Experience

The full-suite integration of Twilio Flex and Calabrio provides organizations with an intelligent engine featuring a rich, customizable set of insights that can transform all workforce and customer data into valuable knowledge, plans and action. Calabrio brings workforce optimization and workforce engagement capabilities to any Twilio Flex customer. Join us for a deep dive into the Twilio Flex and Calabrio relationship, learn about how the solutions tightly integrate, hear about our recent successes, and walk away with new inspiration for your contact center’s future.

Speakers:
Free (Explorer)
Intro (101)
Flex
Technical Session
Contact Center
Live
Talk - 15 min
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