Victor Dominello is a former senior NSW Government minister, best known for serving as the inaugural
Minister for Customer Service and Digital, a role he pioneered globally in 2019. Recognised by The
Australian in July 2022 as one of Australia’s top 100 innovators, Victor spent 12 years in cabinet leading
portfolios including Digital Government, Innovation, Finance, and Aboriginal Affairs. His leadership earned

international acclaim for revolutionising NSW public service delivery through initiatives like the
Department of Customer Service, Service NSW, and the Digital Restart Fund.

Prior to his political career, Victor practiced law for over a decade, becoming a partner in a commercial
firm. In September 2023, he co founded ServiceGen, a consultancy advising governments and
organisations on innovative service delivery strategies. Through ServiceGen, he was selected by The
World Bank to spearhead a transformative digital identity initiative in Mongolia. In February 2025, he
launched the Future Government Institute, a global hub for forward-thinking public sector leaders,
innovators, and practitioners dedicated to shaping the next era of governance.

In March 2025, Victor was named one of The Identity 25 by Okta Ventures, recognising global pioneers
shaping the future of digital identity. As part of the announcement, Victor’s image was featured on the
Nasdaq Tower in New York’s Times Square—a celebration of his contribution to secure, citizen-focused
identity innovation.

Victor currently holds several prominent roles: Chair of the Services Australia Independent Advisory
Board, Senior Advisor for the Tony Blair Institute for Global Change, and Professor at the University of
New South Wales. He also serves as a Director of the UNSW-UTS Trustworthy Digital Society Hub and a
Board Director of the Tech Council of Australia.