Christopher Connolly leads the Solutions Engineering team for the Communications business at Twilio.

Based in Sydney, Australia, Connolly leads the development and implementation of innovative, customer-centric strategies at Twilio. Known for delivering business-critical solutions, Connolly excels at driving growth and innovation for Twilio’s customers. His extensive international experience across banking, telecommunications and government sectors has equipped him with the expertise to craft bespoke solutions tailored to unique needs across diverse markets.

Prior to Twilio, Connolly held various senior roles at Genesys, most recently as Vice President of Product Marketing. He was responsible for conceptualising and implementing marketing strategies to drive innovation, business value, and differentiation for growth in revenue and customer success. Connolly has also held roles at Dimension Data and Commonwealth Bank.

As a recognised thought leader in the field, Connolly holds eight patents for customer experience innovations. His insights on AI, chatbots, and mobile marketing strategies have garnered him recognition in notable publications including AdWeek, Opus Research, and VentureBeat.