Dan is a Solutions Architect at Twilio with 20+ years in customer engagement, spanning conversational AI, contact centres, and software engineering. He’s helped Australia’s biggest enterprises deliver some of their most complex CX solutions. Starting out software developer, Dan has never lost his builder’s mindset—whether it’s reimagining how enterprises connect with customers or tinkering with 3D prints, building Lego sets, photography, or woodworking in his spare time.