Courtney Harland is a Senior Solutions Engineer at Twilio in Sydney, focusing on customer engagement technology and holistic solution design. With over a decade of experience in the contact centre industry and solutions consulting space, she excels at designing and implementing API-driven architectures that deliver tangible results for clients across Australia and New Zealand

Before joining Twilio, she spent over five years as a Solutions Consultant at Genesys, working closely with sales teams and C-level decision-makers to craft effective customer experience strategies. Her background also includes roles at Datacom, where she specialised in presenting software solutions, application training, and UI design.