Hosted by Seth Familian (Twilio’s RVP of Enterprise Strategy) as part of the SIGNAL World Tour, this exclusive session offers senior leaders a pragmatic blueprint to turn CX into a long-term growth driver.

Seth will contrast static legacy workflows with adaptive, agentic architectures - focusing on high-stakes crisis resolution, proactive recovery, and complex decision nudges. Following that, you will then join an interactive peer-to-peer roundtable to pressure-test your roadmap with fellow executives.