Ajay Manchandani is an Executive Manager at nbn, leading DevSecOps and technology assurance for business-critical network and service platforms. Ajay brings more than 20 years of telecommunications and technology experience across large-scale transformation, service management, field operations and operational excellence.

In the current role, Ajay focuses on modernising network assurance and service management platforms, strengthening operational reliability, and using automation, data and AI to improve customer and business outcomes. A key focus is ensuring that technology transformation translates into a better end-to-end customer experience, particularly when faults, field activity and service changes require timely, consistent communication across nbn and its partners. Ajay's team also supports nbn's use of Twilio for communications, including customer appointment updates and internal emergency messaging. The Twilio footprint has expanded as nbn modernises its communications capability, with a focus on reliable messaging and voice services, stronger governance and creating more connected experiences across customers, field teams and operational partners.