Most voice AI initiatives stall immediately after the first demo because organizations confuse a cool prototype with a production-ready strategy.

This lightning talk strips away the hype to provide a practical, three-phase roadmap—design, build, and management—for delivering Voice AI that actually works. Join us to learn how to avoid the common pitfalls of over-engineering, where to swap legacy IVRs for virtual agents, and how to define the "real" metrics that drive long-term adoption.