Learn how E.ON Next harnesses Twilio's flexibility to drive innovation and create unique customer experiences. Discover how E.ON Next addresses the challenges posed by multiple CRM and telephony systems by implementing a universal agent model. This presentation will highlight key innovations and successes achieved with Twilio, including advances in generative AI and customer automation. Gain insight into how E.ON Next develops solutions that are both agent-focused and customer-centric across voice, messaging, and email. Explore the results of E.ON Next’s journey in creating a seamless, future-ready customer experience powered by innovative, in-house-built solutions.