David Webb is the VP of Customer Experience at Fresha, the world's leading platform for beauty and wellness businesses. With over a decade of experience in building and leading customer experience teams in tech-driven companies, David has a proven track record of enhancing customer engagement and driving customer-centric results. Since joining Fresha, he has led the development of an omnichannel service model for B2B partners, expanding beyond email support to include live phone and chat options, delivering seamless, real-time support for Fresha's global partner network.