Session Catalog

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3:00 PM

3:00 PM - 3:30 PM BRT
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Keynote: Revealing the customer of the future in the Data-Driven AI Era

GUSTAVO
Marcela
GUSTAVO ALVARES BOYDE and Marcela Klein Martins
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3:30 PM

3:30 PM - 3:50 PM BRT
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Panel: Customer of Future and Twilio

Thais
Diogo
Monica
Rodrigo
Thais Lima, Diogo Lombardi, Monica Magalhães and Rodrigo Trenas Marinho Falcao
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3:50 PM

3:50 PM - 4:30 PM BRT
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CustomerAI: shaping the future of CX with Twilio

Kathryn
Rafael
Flavio
Kathryn Murphy, Rafael Domingues and Flavio Valiati
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4:30 PM

4:30 PM - 4:50 PM BRT
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CustomerAI Demo - illustrating the AI revolution in CX with Twilio

Bárbara
Fernando
Bárbara Velludo and Fernando Vieira Machado
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5:20 PM

5:20 PM - 6:00 PM BRT
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AI Alchemy: Crafting Tomorrow's Customer Experience

Ingrid
Fernanda
Julio
Fabio
Rafael
Raul
Ingrid Bispo, Fernanda Bohn, Julio Gonzalez, Fabio Lima, Rafael Martinaitis Ferreira and Raul Rincon
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6:00 PM

6:00 PM - 6:20 PM BRT
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Business Messaging: The new era of customer engagement

Marcos
Marcos Oliveira

Head of LATAM Partnerships, Business Messaging, Meta, Meta

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6:20 PM

6:20 PM - 7:10 PM BRT
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Business and Innovation: Creating a Successful Brand with a CX that Builds Loyalty.

Monica
Caito
Monica Magalhães and Caito Maia
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