How to Stop Wasting Customer's Time on the Phone

Our customers were spending too much time waiting on hold, answering redundant questions, and generally wasting too much time with our call center. We built a smart call center so that when a customer calls, our agents can see the pages visited on our website and all information associated with the callers profile. In this talk, we'll show you how to build your own smart call center so that your agents can spend less time on each call while better serving and selling to your customers.
Lindsey Crocker