Twilio SIGNAL 2017 - london
Twilio's Best-Kept Secret to the Most Flexible Contact Centre Possible: Intelligent Omnichannel Routing with TaskRouter and Understand
Wanjun Li, Al Cook
TaskRouter is the heart of a contact centre that you can control from your code. Some think of it as skills-based routing, some think of it as automatic call distribution. Most people think of it as the thing they wish they'd known about sooner. Join this session to understand what TaskRouter is, see live demos of how it works, and learn how it can help you own your contact centre roadmap. We will also cover how TaskRouter integrates with partner offerings for workforce management and reporting.
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