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General Session Day 1
Jeff Lawson, Seamus Kraft, Aaron Ogle, Chip Hull, Frederick Lara, Christine Roberts, Rahma Javed, Sameer Dholakia, Al Cook, Jen Aprahamian, Chris Wilson, Ken Natoli, John Collison, Kris Gutta, Nico Acosta
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General Session Day 2
Lisa Joy, Tony Hawk, OK Go, Jeff Lawson, Erin Reilly, Alicia Nieves, Chetan Chaudhary, Evan Cummack, Rony Abovitz, Jonathan Nolan
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Building Captain Obvious: Understand Faster with Machine Learning APIs
Casey West
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Transforming Enterprise Customer Engagement Through Partnerships
Katie Cubillas
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Unlock The Hidden Value Of Chatbots For Your Customer Service Strategy
Ian Jacobs
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How to Leverage Voice Assistants and AI to Disrupt Your Business
Uday Akkarju, Pat Higbie, Mike Markette
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Customer showcase: How Spirit Airlines delivers "More Go" with Twilio
Christopher Murley, Juan Echeverry
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How Systems Thinking and Coaching Affects CX
Jaime Gilliam-Swartz
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Fighting the Talent War to Achieve Digital Transformation Goals
Doug Landis, Andrea Barrett, Desiree Motamedi
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10 Things Every Company Should Know About Machine Learning
Ahmad Khan
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Fixing Government Services with Communication
Minnie Ingersoll
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Connecting Patients & Caregivers with API Innovations
Amit Joshipura
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Scaling the Customer Center Alongside the Business
Victoria Mesa Alcorta, Juan Andres Laura, Federico Mete
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Driving Effective Digital User Engagement
Kadir Rathnavelu
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Target's Guide To High-Performing Voice Infrastructure Teams
Josh Hoium
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Delight Future Customers with Outbound Marketing
Guillaume Cabane
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Reimagining AI for Digital Leaders
Amit Shah
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Using TaskRouter with Twilio Flex
Wanjun Li
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Three Approaches for Integrating Your CRM into Twilio Flex
Chris Jenkins, Abhijit Mehta, Grace Miller, Anthony Uliano
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Strategies for Migrating an Existing Contact Center to Twilio Flex
Patrick Kolencherry, Mladen Milanovic, Court Swenson
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AI for the Customer Interaction Lifecycle
Fabio Cardenas, Adam Champy, Chris Kendall
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Building bots with Twilio Studio
Clément Sauvage, Tristan Sokol, Serena Wales
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Intelligent Assistants in the Real World
Nico Acosta
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AI for Colossal Cave Adventure
Christopher Swenson
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How GRUBHUB enabled Anonymous Communications with the Proxy API
Elisa Bellagamba, Akhil Karanth, Samuel Raghunath
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Machine Learning: Research to Production
Karthik Halukurike
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How we built the Twilio API for WhatsApp
Rahma Javed, Anne Byrne, Julie Laver, Brett Meyer, Aimee Ruddy
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What can you do with Programmable Messaging
Pranav Deshpande, Peter Tan
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What you can do with Programmable Video
Justin Pirie, Kedar Toraskar
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What you can do with Programmable Voice
Jake Kanter, Kevin Krier
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What can you do with Programmable Wireless
Jon Davis, Vanessa Thompson
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The Future of Communicating with Congress
Aaron Ogle, Seamus Kraft
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Scaling Multilingual Conversations for More Equitable Education
Nancy Lee Bromberger
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Building Phone Verification at Scale
Daniel Killmer
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SMS at scale: features & face palms
Matthew Holford
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What's next for Twilio Video
Luis Lopez, Justin Pirie, Kedar Toraskar
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How to build the best Video experience into your software
Aemen Hussain
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Enabling new payment experiences with Stripe and Twilio <Pay>
Kris Gutta, Romain Huet
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How Fraudsters Can Abuse Your Voice App and What You Can Do About It
Tim Beyers, Stephen Wai
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Save the day with Voice Insights: Identify and Respond to Call Issues
Michael Carpenter, Scott Haines
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How we built our Super Network
Doug Gardner
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How to Authenticate Callers and Prevent Social Engineering Attacks Using Twilio Flex
Simon Thorpe, Julian Cantillo
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Leaders Panel: Using Voice as a Channel for Customer Engagement
Eugene Kovnatsky, William Syms, Jeroen Visser
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How the Super Network solves SMS issues at scale
Lee Humby
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Setting the World in Motion with In-App Calls
Anwaya Aras, Gagan Mac
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2FA Implementation Best Practices
Josh Staples, Lucas Vidal
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Practical Cryptography
Kelley Robinson
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Rethinking Virtual Learning: How F5 Built an Immersive Technical Training Platform with Twilio Video
Codi Fiman
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Technology Against Fear and Deportation
Alicia Nieves, Fred Diego
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Machine Learning Fairness
Emily Pries
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End to End ML with Kubeflow: Scaling with Big & Tiny Data (+ deep learning of course)
Holden Karau
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AI, ChatBots, and Cloud Solutions to Stop Human Trafficking
Peter A., Robert Beiser
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Lessons Learned from 1,000 Bots
Chloe Condon, Bear Douglas
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The Hard Fought Battle of Production Machine Learning
Sam Phippen
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Open Source Opens Doors: How Veterans use Javascript
Jerome Hardaway
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TypeScript: State of the Union
James Henry
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How Javascript Got Its Groove Back: New Features of Javascript and Why You'll Want to Use Them
Ricky Holtz
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Global Serverless Deployment
Guillermo Rauch
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Perf First: An Introduction to React with Performance in Mind
Maja Wichrowska
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Understanding Today's CSS with Algorithms
Lara Schenck
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Expanding Access to Social Services Using Data and Dynamic Communications
Ravindar Gujral, Ginger Zielinskie
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Introducing the Twilio Super SIM
Andrew Jordan
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Connect Every Thing
Evan Cummack
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Augmented Reality Interfaces for the Internet of Things
Yosun Chang
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Eatabit uses Twilio Programmable Wireless to Keep Hungry People Happy
Greg Oleksiak
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Voice as the Interface
Jesse Robbins
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Home Automation Enterprise Style
Karen Sun
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Enabling Massive IoT through Narrowband
Jeff Ahmet, Balaji Sridharan
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What Trust means to Twilio
Garrett Held, Arianna Willett
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Digital Ethics and Privacy: Moving Beyond Compliance
Shahid Buttar
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Building Great Developer Experiences and APIs for the Real World
Adrienne Dreyfus
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Twilio for Marketing
Nupur Bhade, Ankita Bhosle
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Functional and Performance Smoke API tests under 5 Minutes
Deniss Locmelis
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Twilio for Salesforce
Charlie Weems
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Ethical Implications of Growing Technology Takeover
Jeff Lawson, Anil Dash, Megan Rose Dickey
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Keeping Your Brand Relevant with Tony Hawk
Tony Hawk
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Unlocking the Secrets of Flex’s Programmable UI
Tanya Mihnovits, Hando Tint