Fixing Government Services with Communication

With modern communications we can reach people on any channel, anytime. In this talk, learn how Code for America is leveraging NLP to redefine how organizations—governments or for-profit businesses—serve customers. With natural language processing, Code for America is building new understanding about people in the criminal justice system and reducing recidivism.. Trends in SMS conversations between case workers and parolees reveal people’s actual, not assumed needs.
Minnie Ingersoll