How TextKit Takes Twilio Channels Beyond the Contact Center
Kevin Gervais, Melissa Yuen

See how TextKit takes Twilio Channels beyond the contact center to front-line teams, enabling them to build customer loyalty and grow sales through personalized outreach. By working with some of the largest telecom operators, we saw how retail staff created intent and drove purchases over messaging, even when stores were closed during the pandemic. Learn about the vital role front-line users play, how we worked with Twilio, and how any developer or business can easily add what we’ve built to their web/mobile user experience.