Twilio SIGNAL 2021 - virtual
Build a leading-edge contact center that puts customers first
Tammy Ben-David, Karla Nussbaumer, Ryan Manis

The contact center market is evolving. However, we still find organizations stuck in the past— and dependent on technology that limits what they’re able to offer customers and holds their business back. This session will cover why and how you should step into the age.

We’ll discuss:

  • Common problems organizations are facing today;
  • How you can create powerful business differentiators through flexibility and innovation;
  • How we are pioneering contact center personalization, driven by CDP, EIP, Frontline, and IoT.
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