Vacasa is the leading vacation rental management platform in North America, operating in 400+ markets across the United States, Canada, Mexico, Costa Rica and Belize. With more than 30,000 homes under its care, Vacasa is always looking for ways to remove friction from the customer journey to give homeowners peace of mind and guests the freedom to enjoy their vacation. In this session, Caleb Donegan, VP of Digital at Vacasa, details how his team was able to build a personalized customer engagement strategy with Twilio, Sendgrid, and Segment to form strong relationships, keep homeowners educated, and help bring its guests one step closer to ultimate vacation relaxation.