Twilio SIGNAL 2021 - virtual
How an AI chatbot is supporting financial aid access: Meet Wyatt? by Benefits Data Trust
Neeta Sonalkar, Julia Kosov

The Free Application for Federal Student Aid (FAFSA) is the gateway to financial aid, yet each year a third of high school seniors fail to complete it, leaving billions of dollars unclaimed. In Fall 2020, FAFSA submissions plummeted by more than 16% around the uncertainty of the COVID-19 pandemic as students were separated from traditional in-person supports. Learn how Benefits Data Trust used Twilio products to build Wyatt℠, a text-message based chatbot, to help 18K+ students complete the FAFSA in a year where virtual support became more important than ever. We’ll discuss how we delivered a high-quality, user-centered experience to sustain high levels of student engagement and produce successful outcomes.

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