Code of Conduct

Twilio SIGNAL is dedicated to providing a harassment-free conference experience for everyone, regardless of gender, gender identity, gender expression, sexual orientation, disability, physical appearance, body size, race, ability, ethnicity, socioeconomic status, or religion (or lack thereof). Twilio does not tolerate harassment of conference participants or staff at any time nor in any form.

All communication throughout the conference should be appropriate for a professional audience including people of many different backgrounds. Sexual language and imagery is not appropriate for any part of the conference, including talks, or at the conference venue.

Please be kind to others. Do not insult or put down other attendees. Behave professionally. Remember that harassment and sexist, racist, or exclusionary jokes are not appropriate for SIGNAL.

Attendees violating these guidelines may be asked to leave the conference at Twilio’s and/or the conference organizers’ sole discretion and will not have a right to a refund.

Thank you for helping make SIGNAL a welcoming, friendly event for all.

1. Purpose

A primary goal of Twilio SIGNAL is to be inclusive to the largest number of attendees, with the most varied and diverse backgrounds possible. As such, Twilio is committed to providing a friendly, safe and welcoming environment for all, regardless of gender, gender identity, gender expression, sexual orientation, disability, physical appearance, body size, race, ability, ethnicity, socioeconomic status, or religion (or lack thereof). Twilio does not tolerate harassment of conference attendees in any form.

This Code of Conduct outlines our expectations for all those who participate in our community, as well as the consequences for unacceptable behavior.

Please help Twilio create a safe and positive experience for everyone who attends Twilio SIGNAL.

2. Expected Behavior

  • Participate in an authentic and active way. In doing so, you contribute to the health and longevity of this community.
  • Exercise consideration and respect in your speech and actions.
  • Attempt collaboration before conflict.
  • Refrain from demeaning, discriminatory, or harassing speech and actions.
  • Be mindful of your surroundings and of your fellow attendees. Alert community leaders if you notice a dangerous 
situation, someone in distress, or someone violating this Code of Conduct, even if they seem inconsequential.

3. Unacceptable Behavior

Unacceptable behaviors include intimidating, harassing, abusive, discriminatory, derogatory or demeaning speech and actions by any attendee in SIGNAL’s online community, at all related events and in one-on-one communications carried out in the context of Twilio SIGNAL. SIGNAL event venues may be shared with members of the public, so please be respectful to anyone at these locations.

Harassment includes, but is not limited to, harmful or prejudicial verbal or written comments related to gender, gender identity, gender expression, sexual orientation, race, religion (or lack thereof), disability, inappropriate use of nudity and/or sexual images in public spaces (including presentation slides), deliberate intimidation, stalking or following, harassing photography or recording, sustained disruption of talks or other events inappropriate physical contact, and unwelcome sexual attention.

4. Consequences of Unacceptable Behavior

Twilio will not tolerate any unacceptable behavior from any attendee or other participant in SIGNAL, including sponsors, speakers, and those with decision-making authority.

Anyone asked to stop unacceptable behavior is expected to comply immediately.

If an attendee or other SIGNAL participant engages in unacceptable behavior, the community organizers may take any action they deem appropriate, up to and including a temporary ban or permanent expulsion from Twilio SIGNAL without warning (and without refund in the case of a paid event).

5. If You Witness or Are Subject to Unacceptable Behavior

If you are subject to or witness unacceptable behavior, or have any other concerns, please notify a SIGNAL staff member as soon as possible.

Additionally, SIGNAL staff members are available to attendees to help engage with local law enforcement or to otherwise help attendees who are experiencing unacceptable behavior feel safe. In the context of in-person events, Twilio will also provide escorts by request.

6. Addressing Grievances

If you feel you have been falsely or unfairly accused of violating this Code of Conduct, you should notify Twilio SIGNAL (see contact information below in Section 8) with a concise description of your grievance. Your grievance will be handled in accordance with our Harassment Reporting Guidelines.

7. Scope

Twilio expects all SIGNAL participants (contributors, paid or otherwise; sponsors; and other guests) to abide by this Code of Conduct throughout the conference and while at all conference venues — online and in-person — as well as in all interactions pertaining to SIGNAL business throughout the duration of the conference.

8. Contact Information

  • Conference Organizers E-Mail: signal@twilio.com
  • SFWAR Sexual Assault Crisis Line: +1 (415) 647-7273
  • Emergency Assistance: Dial 911
  • SF Police Non-Emergency Dispatch: +1 (415) 553-0123
  • Golden Gate Urgent Care: +1 (415) 796-2242
  • SF Yellow Cab: +1 (415) 333-3333
  • DeSoto Cab: +1 (877) 691-2170
  • Homobiles (a California NPO 501c3 committed to providing secure and reliable transit to the SF Bay Area 
LGBTIQQ community and its allies): +1 (415) 574-5023

9. License and Attribution

This Code of Conduct is distributed under a Creative Commons Attribution-ShareAlike license.