Calabrio + Twilio Flex: Build a Modern Contact Center. Transform your Customer Experience
The full-suite integration of Twilio Flex and Calabrio provides organizations with an intelligent engine featuring a rich, customizable set of insights that can transform all workforce and customer data into valuable knowledge, plans and action. Calabrio brings workforce optimization and workforce engagement capabilities to any Twilio Flex customer. Join us for a deep dive into the Twilio Flex and Calabrio relationship, learn about how the solutions tightly integrate, hear about our recent successes, and walk away with new inspiration for your contact center’s future.
Ticket Type:
SIGNAL All Access
Free (Explorer)
Intro (101)
Technical Session
Contact Center
Talk - 15 min
Ross Daniels

VP, Global Partners at Calabrio

As Vice President, Global Partners, Ross is responsible for strategic technology and platform partners, resellers, developer partners, services partners and system integrators. Ross has more than 20 years of marketing, product marketing and product management experience. Ross is a regular speaker at industry events including Voicecon/Enterprise Connect, Wireless Enterprise Symposium, IWCE, Enterprise 2.0, Dreamforce, Frost & Sullivan Customer Contact, Cisco Collaboration Summit, and Cisco Live. Ross holds a BA degree from Harvard University and an MBA from Babson College.