Voice Insights: Call Quality Beyond the Basics
We launched Twilio Voice Insights a few years ago and the information that it provides has proven valuable for our customers. In this session, hear directly from our customer Aircall and how they have used this information to go beyond basic call data to identify and capture new markets.
Ticket Type:
SIGNAL All Access
Paid (All-Access)
Business Developers
CxOs and Founders
Developers and Engineers
Line of Business Leaders
Product Managers
Sales and Customer Support
Solutions Architect
Technical Leaders
Best Practices
Customer Stories
Talk to Experts
Technical Talks
Advanced (301)
Customer Story
Building with Twilio Channels
Talk - 30 min
Pierre-Baptiste Béchu

Director of Platform & Infrastructure at Aircall

Pierre-Baptiste is one of the cofounders of Aircall, a Paris and New-York based company building "The phone system for modern business". He is leading Platform and Infrastructure teams at Aircall - which are responsible to deliver 24/7 and everywhere in the world the best service to their 5000+ customers. Based in Paris, France, he is a finisher of the marathon of the city and a fan of the home soccer team, PSG!

Michael Carpenter

Product Manager - Voice & Video Insights at Twilio

Michael Carpenter (aka MC) is a telecom API lifer who has been making phones ring with software since 2001. As a Product Manager for Voice & Video Insights at Twilio, the Venn Diagram of his interests is the intersection of APIs, mobile SDKs, SIP, and WebRTC. He also knows a lot about Depeche Mode.

Paul Rousselle

Business Operations Manager at Aircall

Paul joined Aircall 2 years ago on the Business Operations team. As a strong believer of the power of data, he worked closely with Twilio to improve call quality, leveraging Twilio Insights to provide actionable data to Aircall support teams. When not working, he is a sport addict and loves practicing for his next long distance triathlon challenge.