Contact Center

October 17, 5:15pm PT, Maeve Room

Strategies for Migrating an Existing Contact Center to Twilio Flex

Migrating from an existing solution, whether on-premises or SaaS, to Twilio Flex can be difficult to cutover all at once. For many companies, a gradual migration may be preferable. We’ll cover how to approach incremental migration off of an existing contact center platform, with a deeper dive on how to do so with Cisco UCCE.

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Patrick Kolencherry

@kolencherry

Twilio
Senior Product Marketing Manager

Patrick Kolencherry is a Sr. Product Marketing Manager working on Twilio Flex. Patrick ran a WebRTC startup prior to Twilio.

Mladen Milanovic

@mmilanov76

Presidio
Sr. Director of Engineering

Mladen Milanovic is a Sr. Director of Professional Services and Director of Engineering for Contact Center at Presidio. At Presidio, Mladen leads the Technology Management, Custom Application Development, Project Management, and Engineering groups for the Contact Center Business Unit. Mladen has over 10 years of contact center implementation expertise and has worked with customers of all sizes.

Court Swenson

Presidio
Technology Manager

Court Swenson has spent the previous 18 years working with Internet communications technologies, with a primary focus on IP based customer engagement solutions.  Having worked with various companies from all major industries, he brings a wealth of knowledge about business and technical strategies to address a business’ customer engagement initiatives. As Technology Manager for Software Development within Presidio’s National Contact Center Practice, Court is focused on Presidio’s strategic vision for cloud based customer engagement offerings.

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