Twilio for Experts

October 18, 1:00pm PT, AIDA Room

How to Authenticate Callers and Prevent Social Engineering Attacks Using Twilio Flex

The first challenge to an incoming call to your call center, is making sure you are confident the caller is who they say they are. For years call centers have asked customers to remember security questions, or repeat personal information such as a selection of digits from their social security number. This process is old, slow and frustrating. However with Twilio Flex, we have much more modern methods of authentication to simplify not only inbound, but also outbound calls.

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Julian Cantillo


Software Engineer

Julian is a software developer from Cali, Colombia with 8 years working in the software industry. He joined Twilio 2 years ago and is focused on building APIs that allow Twilio customers to better protect the accounts of their users.

Simon Thorpe


Director, Product Marketing

Simon works in the Account Security product group at Twilio and has over 15 years of experience in the security and identity management space. Working at companies like Oracle, Microsoft and Okta, he has spent a lot of time understanding and architecting solutions to secure all sorts of information. At Twilio he works closely with the whole team to deliver a world class solution for developers to build security into their applications.

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