Serena Wales

TwilioSenior Software Engineer

Serena Wales is a Senior Software Engineer at Twilio on the Serverless team, where she helps developer deploy faster using Studio and Functions. Prior to joining Twilio, she spent many years building communications tools at GovDelivery, Code for America, Purpose, and as the cofounder of a civic engagement startup. Serena graduated from Wellesley College with degrees in Media Arts & Sciences and History.

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New Products

October 17, 2:15pm PT, AIDA Room

Building Bots with Twilio Studio

If you think of a chatbot as a collection of messages and responses, it can be daunting. But with Studio, it can just flow. I’ll walk through my first time to use Twilio Studio to build a payment taking chatbot from scratch to give you an overview of how easy Twilio Studio projects can be.