Paul joined Aircall 2 years ago on the Business Operations team. As a strong believer of the power of data, he worked closely with Twilio to improve call quality, leveraging Twilio Insights to provide actionable data to Aircall support teams. When not working, he is a sport addict and loves practicing for his next long distance triathlon challenge.
We launched Twilio Voice Insights a few years ago and the information that it provides has proven valuable for our customers. In this session, hear directly from our customer Aircall and how they have used this information to go beyond basic call data to identify and capture new markets.