Anne is a software engineer at Deliveroo, working to deliver excellent customer experience for the platform's riders, restaurants and customers. In the CX team she's focussed on building the services that provide context for customers on their order and help them to self-serve solutions to their problems.
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October 17, 2:15pm PT, Jarvis Room
WhatsApp was designed as a pure peer-to-peer messaging network with end-to-end encryption between devices. Rather than hitting a central API, WhatsApp business messaging requires hosting, managing and scaling Docker containers that emulate “devices” on the network. In this talk, we’ll dig into how we built the processes, infrastructure and orchestration necessary to reliably do this at scale. We’ll hear from Deliveroo on how they were able to integrate WhatsApp notifications in just a few weeks and the impact it’s had on their business.