Chris Busse is Chief Digital Officer at Terazo, where he helps clients design, publish, and support APIs for their platform initiatives. Before helping launch Terazo in 2016, he led the API Consumer Services team for the Capital One DevExchange platform, supporting internal and external business partners while developing new product intent for its API product backlog. An avid supporter of his local tech community, Chris volunteers at various Meetups and serves as a mentor with several startup accelerator programs. In his free time he enjoys travel, collecting backpacks, and photography.
When it comes to enterprise application modernization initiatives that integrate with Twilio products such as Flex and Autopilot, the omnichannel communication and agent user experiences are just the tip of the iceberg. This talk will explore high level API-first architectural patterns that enable Twilio-powered experiences to reach deep down into legacy systems to deliver measurable business value, and how to chart a path forward to confidently replacing them with fully cloud-native solutions.