Pat Higbie has served as the CEO and Co-Founder of XAPPmedia since 2012. XAPP has helped leading brands and media companies such as Toyota, Progressive Insurance, E. & J. Gallo, National Geographic, Cumulus Media and Scripps launch and manage over 1,000 voice apps on Amazon Alexa and Google Assistant. Pat has been in the voice industry since 2008. He was previously an executive at MKS and was the Chairman and CEO of Data Focus, which MKS acquired in 1999. He earned a B.S. in Civil Engineering with High Honors from U.S. Coast Guard Academy, and earned an M.S. in Civil Engineering from the University of Illinois and is a licensed Professional Engineer in Virginia.
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October 17, 2:15pm PT, Eve Room
The widespread popularity of smart speakers and mobile assistants has changed the way people relate to technology. Voice is emerging as a leading interface through which users interact with AI powered customer service and support technologies. Businesses are experimenting with how to leverage technologies like voice and message to create a more seamless customer experience when interacting with AI technologies. In this panel, you’ll hear from leaders in the AI powered assistant and customer experience space on best practices for building engaging customer experiences using AI.