TwilioSolutions Architect Technical PM
Chris has been involved in many aspects of the communications industry, spanning embedded systems, video conferencing and large-scale contact center solutions. Now as a Twilio Solutions Architect, Chris draws on his domain expertise to help customers leverage cloud and power their communications through APIs.
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October 17, 6:00pm PT, Maeve Room
The intersection of AI and Customer Service is one of the hottest topics being discusse. This session covers how to use AI throughout the lifecycle of a customer interaction. We'll walk you through: - How to build a stellar bot experience with a new Twilio product - How to incorporate machine learning to improve your routing performance with TaskRouter - How to use Google's Contact Center AI APIs to enhance agent productivity