Chris Kendall

TwilioSolutions Architect Technical PM

Chris has been involved in many aspects of the communications industry, spanning embedded systems, video conferencing and large-scale contact center solutions. Now as a Twilio Solutions Architect, Chris draws on his domain expertise to help customers leverage cloud and power their communications through APIs.

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Contact Center

October 17, 6:00pm PT, Maeve Room

AI for the Customer Interaction Lifecycle

The intersection of AI and Customer Service is one of the hottest topics being discusse. This session covers how to use AI throughout the lifecycle of a customer interaction. We'll walk you through: - How to build a stellar bot experience with a new Twilio product - How to incorporate machine learning to improve your routing performance with TaskRouter - How to use Google's Contact Center AI APIs to enhance agent productivity