HGS Digital & Twilio provide a true omnichannel future-forward customer experience is a goal for many organizations. Adding new contact center channels is relatively straightforward, but integrating them in the front and back office so both customers and agents can channel-pivot? Not so easy. With decades of experience providing customer service to name-brand clients globally, the HGS Digital Telephony Team has integrated hundreds of systems. Contact center technologies abound, and our team knows intimately where the pitfalls and gaps among them lie.

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