Wix Answers cover

Wix Answers is the industry’s first unified customer support platform. It was built on the experience of Wix from growing to 170M+ registered users. Wix Answers puts agent-customer interactions into a single view and pulls all support channels together. It includes robust functionality to better manage knowledge and also leverages best-in-class AI to speed up the time it takes to solve customer queries.

Live session has ended.

Ticket type:
SIGNAL Explorer
Architecting for Testability: Ports & Adapters for a Testable Call Center

Automated testing is a great way of ensuring quality and long term velocity, however, testing is already complicated. Adding a core business logic that is highly dependent on a 3rd party makes it even more complex, but that shouldn’t hold you back from writing those tests. In this talk, we'll share the journey of how integrating Wix Answers with Twilio led us to architect our application in a way that ensured testability using hexagonal architecture (aka ports & adapters).

Free (Explorer)
Customer Story
Technical Session
Contact Center
Talk - 15 min

Live session has ended.

Ticket type:
SIGNAL All-Access
Superclass: Choose your own adventure for Developers - Day 1

Welcome to Superclass, a session designed specifically for Twilio developers! We’ll kick off day one showing you the key functionalities and breadth of the Twilio API, then share resources so you can practice yourself throughout the day. During day one we’ll cover Media Streams and Twilio Voice API, getting started with Twilio SendGrid Email API, intelligent IVRs with Twilio Autopilot, and an overview of the Twilio CLI. Plus a demo from our sponsor, Wix Answers. (Phew!) You’ll be able to watch live as Twilio developers build apps and walk-through code demonstrations, all while answering YOUR questions, in real-time!

Paid (All-Access)
Email API
Media Streams
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