London

SIGNAL Registration Open Until 17:00

Breakfast until 09:30

Lunch Until 13:30

Afternoon Break until 15:25

Come discover Twilio's new products, hear from one of our customers, ING, and learn about our Twilio.org initiative. You'll hear from Jeff Lawson, Founder and CEO, Ott Kaukver, VP Engineering, and Christine Roberts, GM, Super Network..


Opening General Session

Twilio

Jeff Lawson

Founder and CEO

Ott Kaukver

VP & GM of Voice & Video

Christine Roberts

General Manager, Super Network

After a day of learning and networking, come back and close the show out with an informative talk by Peter Gasston, Senior Creative Technologist at rehabstudio, and an encore talk & performance by Ryan Leslie, Grammy Nominated artist, and CEO of Disruptive Media.

Closing General Session

rehabstudio

Peter Gasston

Senior Creative Technologist

Disruptive Multimedia

Ryan Leslie

Co-Founder and CEO

Development is not just code. How many times have you delivered a feature only to find that what you built isn’t what the user wanted? We’ll look at ways to build communication strategy into your development process with a focus on cross-team communication in larger organizations. Involving non-technical teams and individuals with communication allows for a wider range of insights. Build the right product the first time with productive internal conflict and open communications.

Communication Driven Development

Jessica Rose

Salesforce 

John Stevenson

Developer Evangelist

In many ways, Twilio is like a box of legos. During this introductory session, we will do live demos of what you can do with these communication building blocks. We’ve benchmarked what a million developers have done with Twilio, so you can see what common problems you can solve with your software.

What Can You Do with Twilio?

Manav Khurana

Vice President Product Marketing

Zendesk

Ryan Nichols

General Manager

Sending your first message is easy. Sending the millionth isn’t. As you scale in volume and across geographies, there are a ton unforeseen challenges. Twilio has invested heavily in our messaging API and our Super Network, to give developers the tools and -- ever more importantly -- the transparency needed to be successful. 

This talk will show you the five key steps to building out your messaging stack to succeed globally, and at scale.

5 Steps to Master SMS at Scale

Benjamin Stein

Director of Product, Messaging

Elaine Tsai

Product Manager, Messaging

Twitch has added Twilio 2FA using the Authy service as a way for broadcasters and viewers to add additional security for their account. The online media giant has more than 100 million users that average a 20 hours of viewing per week as a result of their passion to deliver a highly pleasurable UX. Come to learn about their critical UX requirements and hear Product Manager, Sudesh Peram, share why they implemented 2FA, selected Authy and how they went about designing a simple 2FA experience.

Security Ain't No Game– Hear How Twitch Implemented Authy for 2FA

Marc Boroditsky

VP & GM of Authentication

Twitch

Sudesh Peram

Product Manager

Ubiquitous mobile connectivity is pushing voice, video, and messaging communications into new contexts and constraints, demanding a rethink of our classic call models. Join Twilio Product Manager Rob Brazier as he shares some observations about these changes, and introduces lessons learned from a cross-section of Twilio voice and video applications.

(Don't) Call Me Maybe: Rethinking The Classic Call Model

Rob Brazier

Director, Product Management Programmable Video

Business processes and just plain old “It’s not how it’s done around here” mentality makes moving beyond the norm time consuming and tiresome. Using Twilio’s API, Dixons Carphone Group have been able to build more agile customer and business propositions for trial, test and implementation in a fraction of time.
In this presentation Dave Ward will talk about how they built their first bootstrapped solution and took it to market and how Twilio is helping them innovate across multiple platforms.

Innovation at Dixons Carphone Using Twilio

Dixons Carphone

Dave Ward

Head of New Technology, Innovation and Connected Home

Mobile comms empowers 90% of Africans to participate in the global economy and receive otherwise inaccesible services. But despite benefits of mobile access, many struggle from under-resourced health systems. The Ebola epidemic was exacerbated by this weakness. Mobile technologys can enable disease surveillance, remote diagnosis and disease management. We will use real examples to discuss the opportunities, challenges and success factors of an unconventional, technological, health revolution.

Mobile Phone Technology for Health in Africa, Opportunities for a Healthier Continent

Baobab Circle

Precious Lunga

Twilio's Voice API platform developers have built incredible voice experiences. In this session we will cover the new voice building blocks and capabilities that you can now leverage to build great experiences for your customers. With a focus on usability and simplicity, we'll talk about how to implement each feature, where they have the biggest impact, and how you can get started.

Building Great Voice Experiences with Twilio's New Features

Nico Acosta

Director of Product Management, Voice Services

Annie Benitez Pelaez

Director of Product Management, Voice Connectivity

Some of the most groundbreaking uses of communications are coming out of a sector you would least suspect: the charitable sector. Meet the unexpected heroes and social good innovators as they showcase some of the most inspiring and impactful uses of communication technology in the world today. 

Communication for Good with Twilio.org

Meghan Nesbit

Director of Nonprofit

Camfed

Daniel Probert

Head of IT Innovation

Parkinson's Voice Initiative

Max Little

Ph.D Project Director

Walk through the journey ING undertook to transition their customer contact center, from purchased, packaged traditional hardware and software to building it in-house by ING engineers using Twilio Products.  This session will focus on Twilio IP Messaging and Task Router in the context of the ING Contact Center 2.0, with the process and technical aspects being covered in the talk.

IP Messaging & Task Router

Carl Olivier

Director, Product

ING Bank

Hessel Dijkstra

Dev Engineer

At Simply Business we insist that applications use TDD, CI and CD.
To create our Twilio-based dialler, we needed to automatically test our live Twilio integration in order to enable deploys while our contact centre is on the phones.
Here, we will show you what we did. You will learn how to take a simple Twilio app and test it on a CI platform (using Ruby). We will cover challenges such as Twilio callbacks with an unknown host IP and WebRTC calls using a headless browser.

Integration Testing with Programmable Voice

Simply Business

Lukas Oberhuber

Chief Technology Officer

Daniel Barlow

Lead Developer

Twilio works hard to make building communications experiences easy for developers by providing powerful APIs and great documentation. But even the simplest application can run into issues that can impact the experience for end users. In this talk I will discuss some of the common problems that Twilio developers run into and the tools, tips and tricks that you can use to diagnose and resolve them quickly. 

Best Practices for Debugging Your Twilio Apps

Carter Rabasa

Twilio provides the building blocks to build a contact center.  Using Twilio Voice, WebRTC, Chat, Video, SMS and TaskRouter an omni-channel contact center can be built quickly.  

In this session we will bring together these building blocks and share a reference architecture along with the necessary code for a functioning contact center.  We will cover use cases such as customer callback, IVR, chat and newer ways of engaging with customers using intelligent voice assistant.

Building a Twilio-Powered Contact Centre

Ameer Badri

Sr. Manager, EMEA Sales Engineering

Matthias Damm

Solution  Architect

DriveNow is providing its members with a credible alternative to car ownership. Launched in Germany in 2011, DriveNow came to London in December 2014 and already has over 20,000 members – more than 15% of the London car club market. In this presentation James will look at the changing face of car ownership, the positive impacts for cities of car sharing and discuss how Twilio is helping DriveNow provide real time information to its customers through the handling of all SMS communication.

Disrupting the Car Industry

DriveNow

James Taylor

Marketing and Communications Manager

Cyborgs are all around us, and they're becoming self-aware. This talk uses NFC as a demonstration of  opportunities and pitfalls of open hardware for the human body. Our live-coding journey will take us through an intro to NFC protocols by building an app for the NFC transponder implanted into my hand.


APIs for Cyborgs

Improbable

Katy Moe

JavaScript Engineer

ING Bank is on a journey to build the best bank for its customers. In this day and age the foundation for digital service is an engineering culture. In the past years ING transformed the organisation from a process heavy - to super agile organisation where more often than not engineers in small teams make the key decisions. In this talk Henk will go touch upon old beliefs that no longer hold true, while discussing the agile engineering journey of ING.

Architecture In the Face of 400 Agile Teams

Henk Kolk

Chief Architect

Twilio’s documentation has remained unchanged for the last 5 years. We thought Twilio developers deserved better so we threw out the book and challenged some assumptions about how we were serving documentation. In this talk we'll discuss why we decided to reimagine Twilio’s docs and we’ll share how we used an open source CMS to unlock our docs internally and externally. We've spoken to many developers and thought a lot about how we can make docs better, and we can't wait to hear what you think.


How Twilio Writes Documentation

Jarod Reyes

Developer Educator

We take photos for many reasons: to capture moments, because something's funny or pretty, because we're curious about something and want to know more. Luckily, there's a whole area of machine learning dedicated to understanding images.

We’ll explore how we can use machine learning ﹘ without the math ﹘ with Twilio and the pictures that we take to gain a greater understanding of the world around us. We'll dig into various ways that this fusion can be used to make people's lives richer and better.

SIGNAL 2016: London