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7:00 AM
7:00 AM -
8:00 AM
PDT
8:00 AM
8:00 AM -
8:40 AM
PDT
8:50 AM
8:50 AM -
10:30 AM
PDT
Vision Keynote
Jeff Lawson, Heather Simon, Sam Altman, Khozema Shipchandler, Ali Ghodsi, Alex Beller and Matt Howell
10:30 AM
10:30 AM -
11:00 AM
PDT
11:00 AM
11:00 AM -
11:30 AM
PDT
How StoneCo is disrupting financial services by focusing on customer experience with Flex, WhatsApp, and AI
Yule Silvino
Senior Product Manager, StoneCo
11:00 AM -
11:30 AM
PDT
11:00 AM -
11:30 AM
PDT
The future of customer data and multichannel marketing: Product innovations from Twilio Segment and Twilio Engage
Tim Parks, Kevin Niparko, Hanhan Wang and Connie Liu
11:00 AM -
11:30 AM
PDT
Combating food insecurity one text at a time
Catherine Compitello, Kate MacKenzie, MS, RD and Bryan Moran
11:30 AM
11:30 AM -
12:00 PM
PDT
Automating Digital Health: How Rx.Health built an automated healthcare platform that decreased no-shows by 85% while making patients and clinical care teams happier.
Richard Strobridge
Chief Executive Officer, Rx.Health
11:30 AM -
12:00 PM
PDT
How Jetblue Travel Products modernized and took control of their customer experience by using Twilio Flex
Vitaliy Faida and Chas Bowman
11:30 AM -
12:00 PM
PDT
How Segment helped Cisco move from hardware supplier to SaaS leader by unlocking product-led growth
Alan Zhang
Head of Analytics & Marketing Ops, Cisco
11:30 AM -
12:00 PM
PDT
Blocklists: Why they exist, what they’re for and what to do if you land on one!
Raymond Dijkxhoorn, Jaren Angerbauer, Andrew Barrett and Len Shneyder
11:30 AM -
12:00 PM
PDT
12:00 PM
12:00 PM -
12:30 PM
PDT
Workday improves the way businesses and employees communicate with Twilio Messaging
Kim Murray
Senior Director of Product Management, Workday
12:00 PM -
12:30 PM
PDT
Utilize pre-designed plug-ins to deploy no-code Flex functionality
Lantre Barr
Founder & CEO, Blacc Spot Media
12:00 PM -
12:30 PM
PDT
How Autodesk is using Segment CDP to help the construction industry protect their margins
Adam Higgins and Justin Diaz
12:00 PM -
12:30 PM
PDT
Scaling your business for international success
Shikha Tikku and Sebastian Del Aguila Fiocco
12:00 PM -
12:30 PM
PDT
Twilio SendGrid 101: An Introduction to Sending Transactional Email
Wade Christensen
Principal, Developer Educator, Twilio
12:30 PM
12:30 PM -
1:00 PM
PDT
Choose your path to differentiated customer experiences without breaking the bank or disrupting business
Michael Blakeney and Amee Mungo
12:30 PM -
1:00 PM
PDT
How TechStyle fashion group uses customer data to drive predictions that power Fabletics, Shoedazzle, and more
Alan Chang
Principal Product Manager, TechStyle
12:30 PM -
1:00 PM
PDT
12:30 PM -
1:00 PM
PDT
How Taskrabbit improves customer communications with Twilio Messaging
Kiranchang Kanagasekar and Caryn Cueto
12:30 PM -
1:00 PM
PDT
Delivering calls customers can trust: How Aloware uses Twilio Trust Hub products to increase call answer rates and restore consumer confidence in Voice communications.
Anoosh Roozrock
Founder & CEO, Aloware
1:00 PM
1:00 PM -
2:00 PM
PDT
Developer Keynote
Kelley Robinson, Jeff Lawson, Robin Grochol, Dr. Anima Anandkumar, Kaelyn Chresfield and Kalyan Nistala
2:30 PM
2:30 PM -
3:30 PM
PDT
9:30 AM
9:30 AM -
11:00 AM
GMT
Vision Keynote (Location: Porter Tun)
Joyce Kim, Jeff Lawson, Lauren Nemeth and Amy Holcroft
11:15 AM
11:15 AM -
12:00 PM
GMT
How to be human in the age of the machine (Location: Porter Tun)
Hannah Fry
Author - Mathematician - Professor,
1:30 PM
1:30 PM -
2:30 PM
GMT
Customer Panel | Business Innovation: How technology is creating opportunity (Location: Porter Tun)
Somnath Biswas, James Eddison, Jérémie Jakubowicz, Matthew Harwood, Alasdair Stewart and Peter Bell
2:50 PM
2:50 PM -
3:30 PM
GMT
Innovating Customer Service: Octopus Energy Meets Kraken (Location: Porter Tun)
Emma Beddoes
Chief of Staff, Kraken
2:50 PM -
3:30 PM
GMT
Reinventing Voice: How PolyAI uses Twilio to power the next generation of voice assistants (Location: King Vault)
Yan Zhang
COO, PolyAI
2:50 PM -
3:30 PM
GMT
How Qonto deployed scalable, data-driven marketing to fuel growth to 400,000 customers with Twilio Segment (Location: Upper Sugar)
Alexandre Laloo, Hema Thanki and Louis Breteau
3:45 PM
3:45 PM -
4:25 PM
GMT
Scaling Up Compassion: Age UK's contact centre transformation (Location: Upper Sugar)
Alasdair Stewart
Director of National Services, Age UK
3:45 PM -
4:25 PM
GMT
Stepstone revolutionising job search with Conversational AI (Location: Porter Tun)
Somnath Biswas
Head of Product - Conversations, Stepstone
3:45 PM -
4:25 PM
GMT
NatWest: Empowering 24/7 customer engagement with Twilio (Location: King Vault)
Matthew Harwood and Alice Woodhead
9:00 AM
9:00 AM -
10:30 AM
SGT
Vision Keynote (Main Stage: Padang Room, Fairmont Ballroom)
Jeff Lawson, Khozema Shipchandler, Reeny Sondhi and Meera Vaidyanathan
1:30 PM
1:30 PM -
2:00 PM
SGT
Unlocking efficiency and personalisation: How Union Bank of the Philippines and Trust Bank elevate service delivery with Twilio Flex (Breakout: Canning Room, Fairmont Ballroom)
Angel Alvarez, Praveen Gunasekara and Christopher Connolly
1:30 PM -
2:00 PM
SGT
Driving growth in a highly competitive landscape: How Twilio powers Lalamove’s engagement strategy (Breakout: Padang Room, Fairmont Ballroom)
Homing Tam
Principal Product Manager, Lalamove
2:15 PM
2:15 PM -
2:45 PM
SGT
How two online D2C leaders use Twilio Segment: Foxtel’s move to 1:1 personalisation and ZALORA’s 400+ yearly analytics experiments for adaptive engagement (Breakout: Canning Room, Fairmont Ballroom)
Indah Mustikasari, Matt Barden and Seth Familian
2:15 PM -
2:45 PM
SGT
Accelerating Speed of Business: How Paidy and FLK it over leverage Twilio Messaging for efficient stakeholder engagement (Breakout: Padang Room, Fairmont Ballroom)
Andrew Colagiuri, Abhijeet Pawar and Vanessa Thompson
