Session Catalog
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7:00 AM
1571605
Product Q&A Booth
Wednesday, August 23, 2023
7:00 AM
8:00 AM
PDT
8:00 AM
1566328
Superclass
Wednesday, August 23, 2023
8:00 AM
8:40 AM
PDT
Welcome to Superclass

Craig Dennis
Principal, Developer Educator, Twilio
8:50 AM
1430443
Mainstage
Wednesday, August 23, 2023
8:50 AM
10:30 AM
PDT
Vision Keynote







Jeff Lawson, Heather Simon, Sam Altman, Khozema Shipchandler, Ali Ghodsi, Alex Beller and Matt Howell
10:30 AM
1571602
Spotlight
Wednesday, August 23, 2023
Wednesday, August 23, 2023
11:00 AM
10:30 AM
11:00 AM
PDT
11:00 AM
1566318
LATAM
Breakout
Flex, WhatsApp Business API
Finance
Wednesday, August 23, 2023
Wednesday, August 23, 2023
7:00 AM
11:00 AM
11:30 AM
PDT
On Demand
11:00 AM -
11:30 AM
PDT
Live now
How StoneCo is disrupting financial services by focusing on customer experience with Flex, WhatsApp, and AI

Yule Silvino
Senior Product Manager, StoneCo
1566329
Superclass
Messaging
Wednesday, August 23, 2023
Wednesday, August 23, 2023
8:40 AM
11:00 AM
11:30 AM
PDT
On Demand
11:00 AM -
11:30 AM
PDT
Live now
Introduction to Messaging

Anthony Dellavecchia
Developer Evangelist, Twilio
1566317
NAMER
Breakout
Flex, Segment
Wednesday, August 23, 2023
Wednesday, August 23, 2023
7:00 AM
11:00 AM
11:30 AM
PDT
On Demand
11:00 AM -
11:30 AM
PDT
Live now
The future of customer data and multichannel marketing: Product innovations from Twilio Segment and Twilio Engage




Tim Parks, Kevin Niparko, Hanhan Wang and Connie Liu
1566326
NAMER
Breakout
Messaging
Nonprofit (social impact)
Wednesday, August 23, 2023
Wednesday, August 23, 2023
7:00 AM
11:00 AM
11:30 AM
PDT
On Demand
11:00 AM -
11:30 AM
PDT
Live now
Combating food insecurity one text at a time



Catherine Compitello, Kate MacKenzie, MS, RD and Bryan Moran
11:30 AM
1566291
NAMER
Breakout
Voice
Healthcare
Wednesday, August 23, 2023
Wednesday, August 23, 2023
7:00 AM
11:30 AM
12:00 PM
PDT
On Demand
11:30 AM -
12:00 PM
PDT
Live now
Automating Digital Health: How Rx.Health built an automated healthcare platform that decreased no-shows by 85% while making patients and clinical care teams happier.

Richard Strobridge
Chief Executive Officer, Rx.Health
1575458
NAMER
Breakout
Flex
Transportation
Wednesday, August 23, 2023
Wednesday, August 23, 2023
7:00 AM
11:30 AM
12:00 PM
PDT
On Demand
11:30 AM -
12:00 PM
PDT
Live now
How Jetblue Travel Products modernized and took control of their customer experience by using Twilio Flex


Vitaliy Faida and Chas Bowman
1566238
NAMER
Breakout
Segment
Wednesday, August 23, 2023
Wednesday, August 23, 2023
7:00 AM
11:30 AM
12:00 PM
PDT
On Demand
11:30 AM -
12:00 PM
PDT
Live now
How Segment helped Cisco move from hardware supplier to SaaS leader by unlocking product-led growth

Alan Zhang
Head of Analytics & Marketing Ops, Cisco
1566280
Breakout
Email
Wednesday, August 23, 2023
Wednesday, August 23, 2023
7:00 AM
11:30 AM
12:00 PM
PDT
On Demand
11:30 AM -
12:00 PM
PDT
Live now
Blocklists: Why they exist, what they’re for and what to do if you land on one!




Raymond Dijkxhoorn, Jaren Angerbauer, Andrew Barrett and Len Shneyder
1566330
Superclass
Messaging
Wednesday, August 23, 2023
Wednesday, August 23, 2023
8:40 AM
11:30 AM
12:00 PM
PDT
On Demand
11:30 AM -
12:00 PM
PDT
Live now
12:00 PM
1566270
NAMER
Breakout
Messaging
Wednesday, August 23, 2023
Wednesday, August 23, 2023
7:00 AM
12:00 PM
12:30 PM
PDT
On Demand
12:00 PM -
12:30 PM
PDT
Live now
Workday improves the way businesses and employees communicate with Twilio Messaging

Kim Murray
Senior Director of Product Management, Workday
1566239
NAMER
Breakout
Flex
Wednesday, August 23, 2023
Wednesday, August 23, 2023
7:00 AM
12:00 PM
12:30 PM
PDT
On Demand
12:00 PM -
12:30 PM
PDT
Live now
Utilize pre-designed plug-ins to deploy no-code Flex functionality

Lantre Barr
Founder & CEO, Blacc Spot Media
1566133
NAMER
Breakout
Segment
Wednesday, August 23, 2023
Wednesday, August 23, 2023
7:00 AM
12:00 PM
12:30 PM
PDT
On Demand
12:00 PM -
12:30 PM
PDT
Live now
How Autodesk is using Segment CDP to help the construction industry protect their margins


Adam Higgins and Justin Diaz
1566293
NAMER
Breakout
Verify
Wednesday, August 23, 2023
Wednesday, August 23, 2023
7:00 AM
12:00 PM
12:30 PM
PDT
On Demand
12:00 PM -
12:30 PM
PDT
Live now
Scaling your business for international success


Shikha Tikku and Sebastian Del Aguila Fiocco
1566331
Superclass
Email
Wednesday, August 23, 2023
Wednesday, August 23, 2023
8:40 AM
12:00 PM
12:30 PM
PDT
On Demand
12:00 PM -
12:30 PM
PDT
Live now
Twilio SendGrid 101: An Introduction to Sending Transactional Email

Wade Christensen
Principal, Developer Educator, Twilio
12:30 PM
1566241
NAMER
Breakout
Flex
Wednesday, August 23, 2023
Wednesday, August 23, 2023
7:00 AM
12:30 PM
1:00 PM
PDT
On Demand
12:30 PM -
1:00 PM
PDT
Live now
Choose your path to differentiated customer experiences without breaking the bank or disrupting business


Michael Blakeney and Amee Mungo
1571716
NAMER
Breakout
Segment
Wednesday, August 23, 2023
Wednesday, August 23, 2023
7:00 AM
12:30 PM
1:00 PM
PDT
On Demand
12:30 PM -
1:00 PM
PDT
Live now
How TechStyle fashion group uses customer data to drive predictions that power Fabletics, Shoedazzle, and more

Alan Chang
Principal Product Manager, TechStyle
1566334
Superclass
Segment
Wednesday, August 23, 2023
Wednesday, August 23, 2023
8:40 AM
12:30 PM
1:00 PM
PDT
On Demand
12:30 PM -
1:00 PM
PDT
Live now
Segment: Great data doesn’t have to be hard work.

Ben Link
Developer Advocate, Twilio
1566274
NAMER
Breakout
Messaging
Wednesday, August 23, 2023
Wednesday, August 23, 2023
7:00 AM
12:30 PM
1:00 PM
PDT
On Demand
12:30 PM -
1:00 PM
PDT
Live now
How Taskrabbit improves customer communications with Twilio Messaging


Kiranchang Kanagasekar and Caryn Cueto
1566290
NAMER
Breakout
Voice
Wednesday, August 23, 2023
Wednesday, August 23, 2023
7:00 AM
12:30 PM
1:00 PM
PDT
On Demand
12:30 PM -
1:00 PM
PDT
Live now
Delivering calls customers can trust: How Aloware uses Twilio Trust Hub products to increase call answer rates and restore consumer confidence in Voice communications.

Anoosh Roozrock
Founder & CEO, Aloware
1:00 PM
1430445
Mainstage
Wednesday, August 23, 2023
1:00 PM
2:00 PM
PDT
Developer Keynote






Kelley Robinson, Jeff Lawson, Robin Grochol, Dr. Anima Anandkumar, Kaelyn Chresfield and Kalyan Nistala
2:30 PM
1571606
Product Q&A Booth
Wednesday, August 23, 2023
2:30 PM
3:30 PM
PDT
9:30 AM
1802504
EMEA
Mainstage
Tuesday, October 31, 2023
9:30 AM
11:00 AM
GMT
On Demand
9:30 AM -
11:00 AM
GMT
Live now
Vision Keynote (Location: Porter Tun)




Joyce Kim, Jeff Lawson, Lauren Nemeth and Amy Holcroft
11:15 AM
1830234
Mainstage
Tuesday, October 31, 2023
11:15 AM
12:00 PM
GMT
On Demand
11:15 AM -
12:00 PM
GMT
Live now
How to be human in the age of the machine (Location: Porter Tun)

Hannah Fry
Author - Mathematician - Professor,
1:30 PM
1773099
Panel
Tuesday, October 31, 2023
1:30 PM
2:30 PM
GMT
Customer Panel | Business Innovation: How technology is creating opportunity (Location: Porter Tun)






Somnath Biswas, James Eddison, Jérémie Jakubowicz, Matthew Harwood, Alasdair Stewart and Peter Bell
2:50 PM
1773096
Breakout
Tuesday, October 31, 2023
2:50 PM
3:30 PM
GMT
Innovating Customer Service: Octopus Energy Meets Kraken (Location: Porter Tun)

Emma Beddoes
Chief of Staff, Kraken
1773087
Breakout
Tuesday, October 31, 2023
2:50 PM
3:30 PM
GMT
Reinventing Voice: How PolyAI uses Twilio to power the next generation of voice assistants (Location: King Vault)

Yan Zhang
COO, PolyAI
1772695
Breakout
Tuesday, October 31, 2023
2:50 PM
3:30 PM
GMT
How Qonto deployed scalable, data-driven marketing to fuel growth to 400,000 customers with Twilio Segment (Location: Upper Sugar)



Alexandre Laloo, Hema Thanki and Louis Breteau
3:45 PM
1773085
Breakout
Tuesday, October 31, 2023
3:45 PM
4:25 PM
GMT
Scaling Up Compassion: Age UK's contact centre transformation (Location: Upper Sugar)

Alasdair Stewart
Director of National Services, Age UK
1773094
Breakout
Tuesday, October 31, 2023
3:45 PM
4:25 PM
GMT
Stepstone revolutionising job search with Conversational AI (Location: Porter Tun)

Somnath Biswas
Head of Product - Conversations, Stepstone
1773092
Breakout
Tuesday, October 31, 2023
3:45 PM
4:25 PM
GMT
NatWest: Empowering 24/7 customer engagement with Twilio (Location: King Vault)


Matthew Harwood and Alice Woodhead
9:00 AM
1815814
APAC
Mainstage
Wednesday, November 15, 2023
9:00 AM
10:30 AM
SGT
On Demand
9:00 AM -
10:30 AM
SGT
Live now
Vision Keynote (Main Stage: Padang Room, Fairmont Ballroom)




Jeff Lawson, Khozema Shipchandler, Reeny Sondhi and Meera Vaidyanathan
1:30 PM
1785250
APAC
Breakout
Wednesday, November 15, 2023
1:30 PM
2:00 PM
SGT
Unlocking efficiency and personalisation: How Union Bank of the Philippines and Trust Bank elevate service delivery with Twilio Flex (Breakout: Canning Room, Fairmont Ballroom)



Angel Alvarez, Praveen Gunasekara and Christopher Connolly
1785248
APAC
Breakout
Wednesday, November 15, 2023
1:30 PM
2:00 PM
SGT
Driving growth in a highly competitive landscape: How Twilio powers Lalamove’s engagement strategy (Breakout: Padang Room, Fairmont Ballroom)

Homing Tam
Principal Product Manager, Lalamove
2:15 PM
1785252
APAC
Breakout
Wednesday, November 15, 2023
2:15 PM
2:45 PM
SGT
How two online D2C leaders use Twilio Segment: Foxtel’s move to 1:1 personalisation and ZALORA’s 400+ yearly analytics experiments for adaptive engagement (Breakout: Canning Room, Fairmont Ballroom)



Indah Mustikasari, Matt Barden and Seth Familian
1785251
APAC
Breakout
Wednesday, November 15, 2023
2:15 PM
2:45 PM
SGT
Accelerating Speed of Business: How Paidy and FLK it over leverage Twilio Messaging for efficient stakeholder engagement (Breakout: Padang Room, Fairmont Ballroom)



Andrew Colagiuri, Abhijeet Pawar and Vanessa Thompson
On Demand