Keynote Speakers
Jeff Lawson

Founder, CEO, & Chairman at Twilio

A serial entrepreneur and a software developer, Jeff co-founded Twilio in 2008 to bring communications into the world of software. Prior to Twilio, Jeff was co-founder & CTO of NineStar, founding CTO of Stubhub.com, co-founder, CEO & CTO of Versity, and one of the first product managers for Amazon Web Services. Jeff grew up in Detroit, started his first company at age 12 doing event video production, DJ’d his way through college, and graduated from the University of Michigan. He is a father of two young boys, enjoys photography, and always makes time to hack on new software and hardware projects.

President Barack Obama

44th President of The United States of America

Few presidents have walked a more improbable path to the White House. Born in Hawaii to a mother from Kansas and a father from Kenya, Obama was raised with help from his grandparents, whose generosity of spirit reflected their Midwestern roots. The homespun values they instilled in him, paired with his innate sense of optimism, compelled Obama to devote his life to giving every child, regardless of his or her background, the same chance America gave him.

After working his way through college with the help of scholarships and student loans, Obama moved to Chicago, where he worked with a group of churches to help rebuild communities devastated by the closure of local steel plants. That experience honed his belief in the power of uniting ordinary people around a politics of purpose, in the hard work of citizenship, to bring about positive change. In law school, he became the first African-American president of the Harvard Law Review, then he returned to Illinois to teach constitutional law at the University of Chicago and begin a career in public service, winning seats in the Illinois State Senate and the United States Senate.

On November 4, 2008, Barack Obama was elected the 44th President of the United States, winning more votes than any candidate in history. He took office at a moment of crisis unlike any America had seen in decades – a nation at war, a planet in peril, the American Dream itself threatened by the worst economic calamity since the Great Depression. And yet, despite all manner of political obstruction, Obama’s leadership helped rescue the economy, revitalize the American auto industry, reform the health care system to cover another twenty million Americans, and put the country on a firm course to a clean energy future – all while overseeing the longest stretch of job creation in American history. On the world stage, Obama’s belief in America’s indispensable leadership and strong, principled diplomacy helped wind down the wars in Iraq and Afghanistan, decimate al Qaeda and eliminate the world’s most wanted terrorists, shut down Iran’s nuclear weapons program, open up a new chapter with the people of Cuba, and unite humanity in coordinated action to combat a changing climate.

In times of great challenge and change, President Obama’s leadership ushered in a stronger economy, a more equal society, a nation more secure at home and more respected around the world. The Obama years were ones in which more people not only began to see themselves in the changing face of America, but to see America the way he always has – as the only place on Earth where so many of our stories could even be possible.

Barack Obama and his wife, Michelle, are the proud parents of two daughters – Malia, 21, and Sasha, 18.

Trevor Noah

Comedian and host of "The Daily Show"

Trevor Noah is the most successful comedian in Africa and is the host of the Emmy® and Peabody® Award-winning “The Daily Show” on Comedy Central. Trevor received a 2020 Grammy Nomination for Best Comedy Album for “Trevor Noah: Son Of Patricia” and 2020 NAACP Image Award nominations for Outstanding Writing in a Comedy Series and Outstanding Host in a Talk or News/Information (Series or Special). Trevor recently received a 2020 Webby Award for Best in Comedy “The Daily Show with Trevor Noah,” as well as a NAACP Image Award nomination for Outstanding Talk Series. Trevor originally joined “The Daily Show with Jon Stewart” in 2014 as a contributor.

In 2019, “The Daily Show with Trevor Noah” received two Primetime Emmy nominations, including Outstanding Variety Talk Series and Outstanding Interactive Program. Additionally, Trevor received the 2019 NAACP Image Award for Outstanding Writing in a Comedy Series, as well as nominations for Outstanding Talk Series, Outstanding Variety Show, Outstanding host in a Talk or News/Information. In 2018, “The Daily Show” won a GLAAD Media Award for Outstanding Talk Episode and received nominations for a Writers Guild Award (Comedy/Variety Series) as well as two NAACP Image Awards, for Outstanding Talk Series and Outstanding Host in a Talk or News/Information Show. Trevor also won Best Host at the 2017 MTV Movie & TV Awards, as well as a 2017 Creative Arts Emmy Award for Outstanding Short Form Variety Series for his hosting role on “The Daily Show – Between The Scenes.”

Born in South Africa to a black South African mother and a white European father, Noah has hosted numerous television shows including South Africa’s music, television and film awards, and two seasons of his own late-night talk show, “Tonight with Trevor Noah.”

Trevor has written, produced, and starred in 8 comedy specials, including “Afraid of the Dark” on Netflix. Noah’s latest standup special “Trevor Noah: Son of Patricia” launched in November 2018 on Netflix. The special touches upon racism, immigration, camping and more. In 2016, Noah debuted his one-hour stand-up special, Trevor Noah: Lost in Translation, on Comedy Central. Noah was the subject of David Paul Meyer's award-winning documentary film “You Laugh But It's True” which tells the story of his remarkable career in post-apartheid South Africa. His Showtime comedy special, “Trevor Noah: African American” premiered in 2013. He was nominated for "Personality of the Year" at the 2014 and 2015 MTV Africa Music Awards and won the award in 2015.

Trevor's success has also spanned to sold out shows over 5 continents. Trevor crossed North America on his first ever arena outing with the “Loud & Clear Tour 2019”. Due to popular demand, Trevor expanded his Loud & Clear Tour to 2020. With over 75 sold-out North American shows to date, including his sold-out show at Madison Square Garden, Trevor is bringing his wildly successful tour to new cities, across the U.S. and Europe.

In 2019, Trevor launched a new podcast series “On Second Thought: The Trevor Noah Podcast” exclusively on Luminary. In his podcast, Trevor will challenge himself – and all of his listeners – to explore unfamiliar angles, embrace differing viewpoints, and celebrate the contradictions that make the modern world both bewildering and exciting.

Trevor Noah is the author of the #1 New York Times bestseller “Born a Crime: Stories from a South African Childhood” and its young readers adaptation “It’s Trevor Noah: Born a Crime: Stories from a South African Childhood”, which also debuted as a New York Times bestseller. The book received the Thurber Prize for American Humor and two NAACP Image Awards, one for Outstanding Literary Work by a Debut Author and another for Outstanding Literary Work in the Biography/Auto-Biography category.

“Born A Crime” is a collection of personal stories about growing up in South Africa during the last gasps of apartheid and the tumultuous days of freedom that came with its demise. Already known for his incisive social and political commentary, here Noah turns his focus inward, giving readers an intimate look at the world that shaped him. These are true stories, sometimes dark, occasionally bizarre, frequently tender, and always hilarious. Whether subsisting on caterpillars during months of extreme poverty or making comically hapless attempts at teenage romance, from the time he was thrown in jail to the time he was thrown from a speeding car driven by murderous gangsters, the experiences covered in this book will shock and amaze, even as they leave you rolling on the floor with laughter.

The Audible edition of “Born a Crime,” performed by Trevor, was produced by Audible and remains one of the top-selling, highest-rated, and most-commented-on Audible performances of all time. “Born a Crime” won the Audie Award for “Best Male Narrator,” and was also nominated in the “Autobiography/Memoir,” “Best Narration by the Author” and “Audiobook of the Year” categories. To date, “Born a Crime” has sold over 1 million copies across all formats. The paperback version of “Born a Crime” came out in February 2019. In April 2019, Trevor released “It’s Trevor Noah: Born a Crime,” adapted for young readers. The book not only provides a fascinating and honest perspective on South Africa’s racial history, but it will inspire young readers looking to improve their own lives.

Trevor’s production company, Day Zero Productions, recently partnered with Viacom and already has several projects in development, including the feature film adaptation of Born a Crime starring Academy Award winner Lupita Nyong’o, which is set up at Paramount Players, and a half-hour comedy with Roy Wood Jr. and Aaron McGruder at Comedy Central. Additionally, Trevor is set to produce an upcoming film built around the Adewumi family, specifically 8-year-old Tani who won the 2019 New York chess championship and whose family became an inspiration to many.

In April 2018, Noah launched The Trevor Noah Foundation, a youth development initiative that enhances youth preparedness for higher education or entry into the workforce. Noah’s vision is a South Africa that advances because each generation builds and must grow beyond its predecessor. Through a partnership with Microsoft, the foundation is able to provide under-resourced schools with the opportunity to use technology as a tool to enhance the learning experience, as well as increase digital literacy beyond the classroom.

Ed Bastian

CEO at Delta Air Lines

As CEO of Delta Air Lines, Ed Bastian leads a team of 75,000 global professionals that is building the world’s premier international airline, powered by a people-driven, customer-focused culture and spirit of innovation.

Under Ed’s leadership, Delta is transforming the air travel experience with generational investments in technology, aircraft, airport facilities and, most importantly, Delta’s employees worldwide. A 20-year Delta veteran, Ed has been a critical leader in Delta’s long-term strategy and champion of putting Delta’s shared values of honesty, integrity, respect, perseverance and servant leadership at the core of every decision.

Since being named Delta’s CEO in May 2016, Ed has expanded Delta’s leading position as the world’s most reliable airline while growing its global footprint and enhancing the customer experience in the air and on the ground. During his tenure as CEO, Delta has become the world’s most awarded airline, having been named the Wall Street Journal’s top U.S. airline; Fortune’s most admired airline worldwide; the most on-time global airline by FlightGlobal; a Glassdoor Employee’s Choice company and more.

John Donahoe

President and CEO at Nike

John Donahoe is President and Chief Executive Officer of NIKE, Inc. John will lead the continued growth of the Nike Brand as well as NIKE, Inc.'s global business portfolio, which includes Jordan Brand and Converse Inc. Before joining Nike as CEO in January 2020, Donahoe had served on Nike’s Board of Directors since 2014. Previously John was president and CEO for ServiceNow and eBay, and continues to serve as Chairman of the Board at PayPal. Earlier in his career, he worked for Bain & Company for almost 20 years, becoming the firm’s CEO in 1999. A former basketball player and lifelong sports fan, John received a bachelor’s degree in economics from Dartmouth College and an MBA from Stanford Business School.

Erik Duffield

General Manager at Deloitte

Erik serves as the General Manager for both Deloitte Digital’s Experience Management offering and Asset Solutions Group. He focuses on data and decisioning technologies that orchestrate modern customer experiences to drive loyalty and business growth.

Michelle Grover

Chief Information Officer at Twilio

Michelle brings over 20 years of technical experience to her role as CIO of Twilio. Overseeing IT as well as several engineering groups and teams, Michelle is responsible for up-leveling the company’s technology systems and processes as it prepares for its next stage of growth. Most recently, Michelle was Senior Vice President of Software Development at SAP Concur, where she led a 300+ global team of mobile and platform engineers focused on TripIt and the Concur mobile app.

Michelle sits on the Advisory Board of Techtonica, a nonprofit that helps guide women and non-binary individuals into the technology industry. In her spare time, Michelle volunteers at several organizations that focus on women and girls interested in S.T.E.M., and spends time with her 14-year-old son and two very spoiled dogs.

David Kerwar

Chief Product Officer and Head of Consumer Digital Innovations at Mount Sinai Health System

David Kerwar is the Chief Product Officer and Head of Consumer Digital Innovations at Mount Sinai Health System. David's team is building digital solutions to transform how consumers find and book care, navigate the healthcare system, and manage payments. This team is comprised of world-class product management, human centered design, and full-stack engineering professionals who have built transformative digital experiences at both healthcare and consumer-facing brands.

Previously David launched Aetna’s Joint Ventures unit and led efforts to create Aetna’s Provider Owned Health Plan JVs with leading health systems including Banner Health, Sutter Health, Allina Health, and Texas Health Resources. Prior to Aetna, David co-founded the provider-facing division at TriZetto to integrate the clinical and administrative workflow of physician offices and payers. David began his career as an engineer at Broadlane, a startup healthcare supply chain manager that was sold to MedAssets. David holds a BA from Hamilton College and an MBA from Wharton.

Simon Khalaf

SVP and GM, Messaging at Twilio

Simon Khalaf is a veteran Silicon Valley entrepreneur, investor, and scaled operator with years of experience in Consumer tech, Fintech, Streaming Media, and Cloud Computing. Khalaf’s passion is to build, scale and distribute products that serve hundreds of millions of consumers and developers. Khalaf has demonstrated the ability to work with teams as small as a 4 people startup and as large as multi thousand strong teams spread across the globe and generating over 2B USD in revenues. Khalaf is a team builder and player always focused on attracting, mentoring and learning from top talent.

Khalaf is currently SVP and GM of Messaging at Twilio. Prior to Twilio Khalaf held several exec positions at Verizon, Yahoo, Flurry, Novell and Volera. Khalaf resides in San Francisco with his wife and three kids.

Rachel Krausman

Senior Director, 211 at United Way

Rachel Krausman is the Senior Director for 211 at United Way Worldwide, the global headquarters for more than 1,800 United Ways. 211 is a vital service leveraged by millions of people across the United States and Canada to access help with things like housing, food, health care, mental health support and more. Rachel’s team works closely with 211 leaders across the country at more than 200 organizations to strengthen and grow the service’s availability and to increase public awareness about 211. Rachel leads strategic partnerships that benefit the 211 network, including those with Twilio, Lyft, DoorDash, and IBM. Most notably, Rachel’s team developed and launched Ride United, a United Way initiative that facilitates free rides and free meal deliveries for 211 clients in more than 30 cities across the U.S. and has been critical during the COVID-19 pandemic. Prior to joining United Way, Rachel lead youth disaster preparedness programs at American Red Cross, where her team scaled The Pillowcase Project to reach more than 500,000 children with vital disaster preparedness education and with generous support from The Walt Disney Company. Rachel has a BA in International Affairs from The George Washington University, and lives in Boston.

Tony Lama

Vice President, Contact Center Sales at Twilio

Tony Lama is a contact center technology veteran with over 22 years of experience and proven successes in the development and execution of global go to market strategies. Tony joined Twilio in 2019 to lead Twilio's Contact Center Sales and GTM. Tony’s unique set of experiences having trained, tested, deployed, supported, architected, evangelized, and sold contact center technologies makes him a unique Sales/GTM leader. Tony has helped successfully launch and support numerous contact center offerings at both Aspect and Amazon Web Services prior to joining Twilio.

Khozema Shipchandler

Chief Financial Officer at Twilio

Khozema brings over 20 years of experience in finance, most recently serving as GE Digital’s chief commercial officer. In addition to his role as CFO, Khozema also oversees Twilio’s trust and security teams. Khozema previously served in a variety of positions within GE, including as the chief financial officer and EVP of corporate development at GE Digital and the vice president of corporate audit staff of GE. Khozema earned his bachelor’s degree from the Indiana University Bloomington and graduate coursework at The University of Chicago Booth School of Business.

Aashir Shroff

Global Head of Product at EY

Aashir Shroff is the Product Leader for GigNow an EY-backed startup in HR Tech and Talent Acquisition space. GigNow is focused on helping enterprises transform their hiring experience. Working in software, mobile, and AI for the past 18 years, Aashir has garnered much success by leading a variety of business development, product management, design, data and marketing functions. Aashir's career with EY began in 2017 as one of the founding members of the GigNow team. Throughout his tenure, Aashir and his teams have led efforts to help foster growth and deliver success for the GigNow platform. Prior to GigNow and EY, he worked for both industry leaders like Wells Fargo and Apple and variety of startups. He is a frequent guest speaker and contributor on Digital, HR Tech and Fintech topics.

Sara Varni

Chief Marketing Officer at Twilio

Sara is responsible for growing Twilio’s community of developers while simultaneously bringing Twilio into the enterprise market. Prior to Twilio, Sara was SVP of Marketing at Salesforce where she was responsible for the positioning and go-to-market strategy for Sales Cloud, the world’s leading sales platform. At Salesforce, Sara held various leadership roles, including marketing for Desk.com and the Salesforce AppExchange. Before joining Salesforce, Sara worked in mobile strategy at E! Networks. She holds a BS in Business Administration from Bucknell University and an MBA from The Anderson School of Management at UCLA.

All Speakers
Robert Acosta

Principal Engineer at Twilio

Robert lives to build! Having built APIs for the better part of his career, Robert loves to dive deep into the challenges that face organizations with distributed systems. Once a C# and Java enthusiast, Robert made the conversion to Go and now co-hosts the Orange County Gophers meetup where he helps the developer community build APIs faster and more reliably. In his role at Twilio, Robert designs and implements the services that power the engine that pushes over 4.2 billion emails to end users every day.

Aaron Alaniz

Technical Lead at Twilio

Aaron Alaniz is a Programmable Video and Voice tech lead at Twilio. He is interested in helping developers build more engaging real-time communication experiences in their apps.

Toby Allen

Solution Architect at Twilio

Toby Allen is a Twilio Solutions Architect working with customers large and small in Australia. He helps introduce the world's best Communications Cloud downunder, one CURL request at a time. He is helping companies build great user experiences making sure that they leverage all the contextual information they have at hand. He has been working in real time communications for 15 years from developing video solutions to enterprise to helping carriers deploy globe spanning voice and messaging solutions including more than two years working with communications clouds. He’s active on Twitter @tobyallen and LinkedIn.

Todd Andersen

Solutions Architect at Twilio

Todd joined the Twilio Solutions Engineering team in early 2019 and works with customers to enable them to build the future of communications. When not working, he loves being outside camping, snowboarding or hiking through the mountains in his hometown of Utah.

Ana Andres

Principal Solutions Architect at Twilio

With a Masters in Engineering and PhD in Computer Science, Dr Ana Andres has built upon her education with experience in the Telecommunications and Consulting industries, giving her a unique perspective into transformational technology within traditional and disruptive companies. She is passionate to share her knowledge and experience with Twilio’s customers to innovate their tech in order to achieve the highest levels of engagement with their own customers.

Ben Aneesh

Co-Founder at Cover Inc.

Ben is the co-founder of Cover, an insurance app that makes shopping for insurance as easy as it can be. Cover compares auto and home prices across many carriers as well as their own insurance product and simplifies the choice for the customer. At Cover, Ben is in charge of customer communications for which he uses Twilio Flex. He has been using Twilio products in Production for over eight years.

Nader Attar

Staff Product Manager (V&V - Management) at Twilio

Nader is a veteran product manager with over two decades of experience in the communications industry. He has been with companies such as Network General where he spent almost 8 years designing communication analyzers for the telco and data center applications and Ericsson where he was instrumental in designing the communication interface and protocols for telco grade equipment for 4G/5G service delivery.

Fernando Augusto Lopez Plascencia

Software Engineer at Lyft

Fernando is a Software Engineer with 19 years of experience working with web technologies at organizations big and small, most of them in his native Mexico. For the last 3+ years he's worked as a front-end at Lyft, where he co-founded UpLyft Unidos, an Employee Resource Group focused on Latinx/Hispanic employees and their allies.

Jaclyn Backus

Solutions Engineer at Twilio

Jaclyn joined the Twilio team in 2019 as a Solutions Engineer. She is passionate about creating exceptional user experiences and enjoys enabling customers to design their vision for communications on Twilio! Outside of work Jaclyn enjoys cooking and baking delicious treats, spending time on Lake Lanier, and exploring the North Georgia hiking trails.

Marcel Becker

Director Product Management at Verizon Media

Marcel is driving business and product requirements for email deliverability and anti-abuse efforts for all consumer mail products (Yahoo, AOL, Verizon) under the Verizon Media umbrella. He’s also leading initiatives on next gen consumer email experiences and business opportunities. Before Verizon, Marcel was responsible for Alto Mail and AOL’s Email and international products, supporting its international expansion.

Tammy Ben-David

Solutions Engineer - Contact Centre at Twilio

Tammy is a Solutions Engineer at Twilio specializing in contact center opportunities. She is responsible for getting the technical win as part of the sales cycle on Flex deals and becoming a trusted advisor for her clients and team. Before Twilio, she worked as a developer as well as a pre-sales consultant at other CPaaS companies.

Annie Benitez Pelaez

Elastic SIP Trunking, General Manager at Twilio

Annie is a technology leader creating the next generation IP communication services in the cloud that enterprises need for their network transformation. Annie is the General Manager of the Elastic SIP Trunking Business. She has a reputation of "Getting things done!" by (1) effectively working with cross-functional teams, (2) having a strong understanding of the Business, and (3) being an effective team builder. A multicultural leader that strongly believes in forming diverse teams with the perfect balance between Technology & Business, with a MS EE-Stanford & MBA-London Business School.

Tim Beyers

Principal Product Manager at Twilio

Tim Beyers is a Principal Product Manger in the Voice&Video BU at Twilio. He has launched a variety of products including <Pay> Connectors, SIP Registration, Dialing Permissions and most recently is working on SHAKEN/STIR call authentication. Prior to Twilio, Tim held a variety of positions building products for the data center. Tim has a degree in Systems Design Engineering from University of Waterloo and a Masters in Electrical Engineering from Stanford University.

Seth Blank

VP, Standards and New Technologies at Valimail

Seth leads public collaborative initiatives to strengthen and broaden email security technologies for the benefit of the entire ecosystem. Seth is the current Co-Chair of the IETF DMARC Working Group, Co-Chair of the M3AAWG Technical Committee, and Chair of the AuthIndicators Working Group developing BIMI.

Jonas Boerjesson

Senior Software Architect at Twilio

Jonas is a Senior Architect at Twilio and is responsible for the overall architecture for Twilio’s IoT products. Over the last 10 years at Twilio, he has helped deliver the underlying technology for seemingly simple but exceedingly complex processes, like making a phone ring. In his spare time, Jonas builds protocol stacks and his passion for network protocols earned him the name “Mr. SIP” throughout the company. In his role today, he primarily deals with protocols, such as Diameter and GTP.

Brian Budd

Senior Solutions Engineer - Contact Centres at Twilio

Brian is a Senior Solutions Engineer for Twilio’s contact center products based in London. He has been working in IVR and contact centers for over 30 years with a passion for providing solutions that work optimally for all users; be they customers, agents or other contact center professionals. Prior to joining Twilio, Brian held various design, development, pre-sales and post-sales consulting roles, and most recently lead the global IVR Engineering organisation for a major UK retail bank.

Chris Busse

Chief Digital Officer at Terazo

Chris Busse is Chief Digital Officer at Terazo, where he helps clients design, publish, and support APIs for their platform initiatives. Before helping launch Terazo in 2016, he led the API Consumer Services team for the Capital One DevExchange platform, supporting internal and external business partners while developing new product intent for its API product backlog. An avid supporter of his local tech community, Chris volunteers at various Meetups and serves as a mentor with several startup accelerator programs. In his free time he enjoys travel, collecting backpacks, and photography.

Pierre-Baptiste Béchu

Director of Platform & Infrastructure at Aircall

Pierre-Baptiste is one of the cofounders of Aircall, a Paris and New-York based company building "The phone system for modern business". He is leading Platform and Infrastructure teams at Aircall - which are responsible to deliver 24/7 and everywhere in the world the best service to their 5000+ customers. Based in Paris, France, he is a finisher of the marathon of the city and a fan of the home soccer team, PSG!

Chris Cadotte

Director Business Development, Messaging at Twilio

Business Development for OTT messaging channels.

Michael Carpenter

Product Manager - Voice & Video Insights at Twilio

Michael Carpenter (aka MC) is a telecom API lifer who has been making phones ring with software since 2001. As a Product Manager for Voice & Video Insights at Twilio, the Venn Diagram of his interests is the intersection of APIs, mobile SDKs, SIP, and WebRTC. He also knows a lot about Depeche Mode.

Ofir Caspi

Product Owner at Spotify

Ofir manages the messaging delivery product at Spotify and focuses on email, an important channel used to communicate with all Spotify users on both marketing and transactional levels. Prior to Spotify, Ofir worked on the vendor side, managing another email messaging product, and worked as an email marketer at UNIQLO and Gilt Groupe.

Vinci Chen

Software Engineer at Twilio

Vinci is a software engineer at Twilio on the Serverless team, where she helps build tools for Twilio’s customers to more easily deploy their serverless applications. She loves getting to work on products that developers like her can use to build on top of Twilio. In her free time, she learns how to snowboard, dreams of owning a hedgehog, and does crossword puzzles (slowly). She graduated from Caltech with a degree in Computer Science. She can also hold a skittle in her dimple.

Alan Chiew

Executive Director and head of Technology (Digital Channels) at Standard Chartered Bank

Alan Chiew has been working in technology for more than 15 years, with a decade in the digital banking space. He oversaw the development, launch and meteoric success of Lloyds’ mobile banking app. Today, he leads a global team to build and run digital services across Standard Chartered's 30 retail markets in Asia, the Middle East and Africa. He is a vocal champion of agile and digital transformation across the organisation, helping to instill new ways of working that will ensure the bank is truly ‘Here for Good.’

Wade Christensen

Developer Educator at Twilio

Wade joined Twilio in 2019 as a Developer Educator where he focuses on the SendGrid documentation. Wade enjoys writing, coding, and designing things that empower others to learn and build.

Connor Cirillo

Head of Conversational Marketing at HubSpot

I help make it as easy to interact with a company as it is to reach a friend. When you use automation in a tasteful way — chatbots and humans together — it's a win-win for both sides. Prospects, customers, and employees alike can focus on doing their most impactful work.

At HubSpot, a high-growth CRM company, I lead Conversational Marketing. My teams and I make marketing, sales, and service experiences more human.

Aaron Clark

Founder at Equity Solutions

Aaron is the Founder & CEO of Equity Solutions, a justice-focused consulting firm that educates tech professionals and empowers leaders and organizations to create a more equitable society. We encourage justice reform, publish data relevant to the equity space, and create innovative products — featuring Justice Reskill, a first-of-its-kind learning platform for justice-involved individuals. Aaron is a Twilio Champion, an A* member, and facilitator of /dev/color. He currently leads the Equity Initiative for Energize Colorado, acts as the Chair of Inclusion & DEI Track Captain for Boulder Startup Week, and is active in multiple community workforce development projects.

Jessica Cregg

Associate Solutions Engineer at Twilio

Based in London, Jessica holds the position of Associate Solutions Engineer to the EMEA Growth team. Prior to joining Twilio in December 2019, Jessica has worked with a variety of technology companies including ThousandEyes, GoCardless and EE.

Katie Cubillas

Senior Director, Carrier Relations & BD at Twilio

Katie has spent 18 years working in enterprise software, cloud computing and platforms. She specializes in building technical and GTM programs to grow channel adoption and acceleration of new technologies.

Victor Cuenca

Engineering Manager at Twilio

Victor is a technology leader with a passion for AI and building the next generation of contact centers. he is the Engineering Manager for TaskRouter at Twilio, responsible for the execution and growth of its service within Flex. Victor has dedicated his career to building teams and helping his people provide high quality customer experiences. With his leadership, TaskRouter is getting to the next level at Twilio.

Evan Cummack

GM of IoT at Twilio

Evan Cummack is the GM of IoT at Twilio leading product strategy for the business unit. Evan joined Twilio in 2011 as one of the company's early employees and is credited with building several of Twilio's first products, consulting with Twilio's largest customers on their global communications solutions and launching and scaling Twilio's IoT business.

Ryan D. Ashby

GTM Offering Manager at IBM

Ryan is the Go-to-Market Offering Manager for Watson Assistant and Watson Assistant for Voice. He's responsible for driving the product commercialization strategy and working with clients to help them leverage AI to solve critical business challenges in the customer and employee care space.

Otavio DaLarossa

Senior Product Manager at Twilio

Otávio Dalarossa leads the WhatsApp product at Twilio. Prior to Twilio, he led the product team at Rainforest QA, a Series B SaaS startup that builds developer tools. Prior to Rainforest, he was the head of the US product at Avant, a $2b Chicago-based fintech startup. Mr. Dalarossa started his career as a geotechnical engineer in Los Angeles, prior to becoming a private equity investment analyst and then co-founder and CEO of Nvestly, an LA-based fintech startup that was acquired by Avant. Otávio has a BS and MS from UCLA and is originally from São Paulo, Brazil.

Ross Daniels

VP, Global Partners at Calabrio

As Vice President, Global Partners, Ross is responsible for strategic technology and platform partners, resellers, developer partners, services partners and system integrators. Ross has more than 20 years of marketing, product marketing and product management experience. Ross is a regular speaker at industry events including Voicecon/Enterprise Connect, Wireless Enterprise Symposium, IWCE, Enterprise 2.0, Dreamforce, Frost & Sullivan Customer Contact, Cisco Collaboration Summit, and Cisco Live. Ross holds a BA degree from Harvard University and an MBA from Babson College.

Jade Darmwangsa

CEO at X8 Media

Jade Darmawangsa is the founder at X8 Media and GenZ digital influencer.

Her personal brand focuses on social media growth and motivation and has received a "Creator on The Rise" feature on YouTube Trending Worldwide.

Today Jade has over 290,000+ fans and followers and her content exceeds 8.2 Million views.

Lupita Davila

Software Engineer at Twilio

Lupita is a Software Engineer on the Growth Engineering team at Twilio. When not coding or focusing on improving user experience, Lupita spends her time in the diversity and inclusion space. She was one of the founders of the Latinx employee resource group at Twilio and wishes to see equal opportunities for everyone in the tech sector. Lupita also enjoys playing the ukulele and focusing on her photography in her free time.

Travis DePuy

Head of Product Evangelist at xMatters

Travis DePuy is a Tinkerer of Things, Master of Hats and Father of Kitties. He is currently Head Product Evangelist at xMatters where he gets to talk to people about how they are doing Incident Management, DevOps notifications and anything else involving humans, processes and tools. Travis balances the stationary computer work with the fluid moving of Chen Taichi and is often found in the sun flowing the forms of the old ways.

Craig Dennis

Developer Educator at Twilio

Craig Dennis is a Developer Educator with decades of software experience. A teacher, backend developer, and self-taught polyglot who thrives in the deep end, Craig encourages learners of all skill levels to embrace the growth mindset. You should hang out.

Maximilian Deuber

Founder & Managing Director at c20y GmbH

Max is a product manager by trade. He has lead the product, UI & UX team at Homebell for over four years and in this capacity was responsible for implementing Twilio Flex as the first customer in continental Europe. He fell in love with the platform and went on to found the Flex-native Twilio partner c20y together with Daniel Maier. c20y is the leading Flex integration partner in Europe and received Gold status in 2020. Max has a background in political science and innovation management studies.

Vijay Devarapalli

Principal Product Manager at Twilio

Vijay is a Principal Product Manager at Twilio and is responsible for the Twilio Mobile Core that drives Super SIM and other IoT cellular connectivity products. Vijay is a Telecom industry veteran having designed and built 3G and LTE packet core elements, Edge Computing elements, and solutions for improving radio network efficiency. He has also made significant contributions in the standards space, having authored 17 RFCs in the IETF and numerous contributions to 3GPP LTE specifications.

Kurt Diver

Manager, Email Delivery | Professional Services at Twilio

As the manager of our Delivery team, Kurt Diver regularly consults customers and focuses on helping them improve their deliverability and become a “white hat” sender. His primary goal is to ensure Twilio’s email traffic remains clean by empowering clients to optimize their email program. Kurt joined SendGrid in 2012, but started working in email in 2007 at a web hosting company. Kurt is an expert in email best practices, bounce handling, anti-spam laws, and authentication, including SPF, DKIM, and DMARC. Kurt is a Colorado native and enjoys spending his free time exploring Colorado.

Dave Esber

Sr. Product Marketing Manager, Messaging at Twilio

Dave Esber is a Senior Product Marketing Manager at Twilio where he works to bring Programmable Messaging products, like SMS and rich messaging channels, to market. His expertise is in messaging compliance, channel optimization, and conversational messaging. Since joining Twilio in 2017, he has helped to grow Twilio's footprint in the enterprise space with a focus on omni-channel communication solutions. Prior to Twilio, Dave worked in marketing and communications in CPG and higher education.

Taylor Facen

MIT Leaders for Global Operations Fellow at MIT

Taylor is currently pursuing her interests in tech, data, and business as an MBA and MS in Engineering student at the Massachusetts Institute of Technology. After learning how to code through online courses, she found her passion in creating technology that is used to build trust and strengthen relationships.

Prior to coming to MIT, Taylor worked within data strategy at AllianceBernstein and most recently as CTO of Freeman Capital. Taylor currently holds a BS in Mathematics and BA in Economics from Howard University and enjoys baking, watching The Devil Wears Prada, and hanging out with her fellow Twilio Champions.

Christer Fahlgren

Senior Architect at Twilio

Christer is a Senior Architect at Twilio in the Voice & Video BU. At Twilio, Christer has helped build the Voice platform over the past 9 years and most recently he helped guide Twilio’s implementation of SHAKEN/STIR call authentication. Christer is also Twilio’s board member of ATIS.

Chris Feehan

Principal Solutions Engineer at Twilio

Chris Feehan is a Principal Solutions Engineer at Twilio. Chris has a history of architecting and building custom solutions and integrations for customers in both the public and private sectors. At Twilio, Chris has worked to enable customers spanning Growth and Enterprise segments, building numerous reusable solutions with Twilio products like Proxy, Autopilot, and Conversations. Chris leads a select group of SE’s working with Product and Marketing teams on customer engagement opportunities across Twilio’s messaging platform.

Eva Feng

Head of Product at Twilio

Eva is a product management leader with a demonstrated history of bringing innovative products to market across a variety of sectors. Before joining Twilio she worked for AWS, ServiceNow, and HP at product and business leadership roles. She can combine deep technical expertise, customer and market knowledge, and laser-focused execution.

Tony Fernandez

Solution Architect at Twilio

Tony is a Solution Architect based in San Diego, California. Tony has had numerous roles building, deploying and supporting systems in the pharmaceutical industry. At Twilio, he works closely with various enterprises to build their customer engagement strategy. When he's not working, he enjoys a good cup of coffee, but his favorite thing to do is go to the beach with his wife and daughter.

Hugo Fiennes

Senior IoT Architect at Twilio

Hugo Fiennes is a Senior IoT Architect at Twilio, helping design and build the next generation of IoT solutions for Twilio's customers.

Previously, he was co-founder of Electric Imp, an early pioneer in secure IoT platforms and before that managed the iPhone hardware team at Apple & architected the first Nest thermostat.

If you go back to the last millennium, he was to be found building the first in-car MP3 player, writing the first Soundtracker player for the ARM processor, and building software for Symbian phones and the Oracle network computer.

Obviously, he's a builder.

Erin Flannery

Software Engineer at Twilio

Erin is a software engineer passionate about delivering the best possible customer experience. For the last year she has been working on the Twilio developer experience on products such as the debugger and monitor api. Previously she worked on Twilio's platform team where she built products to help internal Twilio developers.

Carl Fluke

Demo Software Engineer at Twilio

Software Engineer with a background in Telephony, Contact Center, and Integrations.

Molly Friederich

Sr. Product Marketing Manager at Twilio

Molly’s known to eavesdrop in public places, a result of her innate curiosity about other humans. While awkward in her personal life, as a Senior Product Marketing Manager this curiosity is an asset as she explores what problems inspire customers to buy and use Twilio products. She uses her customer research to guide positioning and go-to-market strategy for solutions that serve marketers and the developers they partner with. When not at work, Molly is usually finding new playgrounds with her daughter or running trails outside of Denver.

Tomáš Gajdoš

Software Engineer at Twilio

Tomáš is a software engineer at Twilio working on Flex Insights and a problem solver at heart. Outside of work, he always looks for new adventures in the mountains, loves climbing, running, and pushing his endurance limits on a road bike.

Matan Gal

Manager, Product Management at Twilio

Matan Gal leads Product Management for Messaging Services at Twilio, where he helps customers bring their messaging applications to the market faster. Matan holds a B.Sc. in Computer Engineering from the Technion as well as an MBA from the University of Oxford. Before Twilio, Matan managed products for Lumos Labs and Microsoft.

Kevin Gervais

Co-Founder at Statflo

Kevin discovered his passion for coding at 7 years old. He worked closely with his brother Ian to start several agencies over the years and started creating two-way SMS applications in 2006. He co-founded Statflo in 2012 with a goal to bring the same visibility found in other channels to front-line staff. Kevin is passionate about innovation and can be found running an innovation lab in Toronto, diving into AI, GraphQL, Gatsby, and headless web design. He loves to find ways to combine technology, psychology and data to create a buying experience.

Elizabeth Grossenbacher

Sr Product Marketing Manager at Twilio

Elizabeth is a product marketer who gets excited about using IoT for positive human impact. Currently, she is a Sr Product Marketing Manager for Twilio IoT. Prior to Twilio, Elizabeth launched dozens of products and programs at various high tech organizations, consulted for Fortune 500 companies at Gartner, and served as an IoT subject matter expert for GTM strategy projects. Heavily involved in the IoT space, she can be found speaking at IoT conferences and volunteering with the Wireless Communications Alliance. Elizabeth holds a BA, in Psychology, a BA in Design, and an MBA from UC Davis.

Tim Gu

Principal Product Manager at Twilio

Tim is the product manager responsible for Twilio's verification products, Authy and Verify.

Kris Gutta

Senior Manager, Product Management at Twilio

Kris Gutta is a Sr. Product Manager for Programmable Voice at Twilio. Prior to Twilio, Kris spent 15+ years working with banks and other financial institutions helping them build IVR and contact center solutions. Kris is a CS grad and has spent most of his career working in Silicon Valley. Kris spends his spare time discovering new golf destinations.

Quinn Hare

Product Manager at Twilio

Product Manager, Emergency Services

Bill Harrison

Product Manager - SIP/Voice Connectivity at Twilio

Bill is a Twilion who lives our mantra of wearing the customer's shoes, having come to his current Product Management position after a long career in just about every facet of Customer Support for many enterprises in Telecommunications and Network Connectivity. He has been known to spend way too much time reading PCAPs, discussing SIP, coaching youth hockey, and watching his beloved Boston sports teams. Bill resides in Norwood, MA, with his wife and two sons.

Alexander Hauerslev Jensen

CCO at Be My Eyes

Alexander is the CCO of Be My Eyes, a company dedicated to making the world more accessible and inclusive for people with visual impairments. His work at Be My Eyes focuses on enabling people to lead more independent lives through innovative business models and strategic corporate partnerships. The Be My Eyes app is designed on a simple premise: to harness the power of technology and human connection to assist people who have low vision to lead more independent lives. With over 4 million users across the globe, Be My Eyes has become the largest online community for people with low vision.

Ricky Holtz

Developer Educator at Twilio

Ricky Holtz focuses on the Developer Education efforts for Twilio Flex. With a background in front-end engineering and product design, he's excited about improving developer's experiences with complex tools like Flex. When he's not puzzling over developer documentation and training, you can find Ricky playing piano and French horn, learning languages, and (slowly) running long distances.

Ryan Horn

Software Architect at Twilio

Ryan is the Architect for Twilio's customer data platform. He has a combined passion for building distributed data infrastructure at scale and shipping customer facing data products. He's spent the last 8 years at Twilio doing just this, helping lead the charge on scaling Twilio's micro transaction processing platform, data pipeline and customer data storage systems.

Frederick Hutson

CEO at Pigeonly

Frederick Hutson is the CEO and co-founder of Pigeonly, a platform that makes it easy for people to search, find, and communicate with an incarcerated loved one. Launched in 2012, Pigeonly makes it possible for subscribers to easily send printed photos, letters, greeting cards, postcards, and even online articles from any cell phone, tablet, or computer within a few clicks. One of Pigeonly’s most successful products is a low-cost VoIP phone solution, similar to Google Voice, for notoriously expensive prison phone calls. This product alone helps families save over $2MM/year in phone fees.

Matt Jackson

Product Manager at Twilio

Matt is a lifelong puzzle solver. Having spent the last 5 years at Twilio wearing many hats across the company's finance, engineering, and product management teams; he builds with a focus on developers and non-developers alike. This former CPA turned developer studied business economics at University of California, Santa Barbara and later attended App Academy. His free time is dominated by his miniature Australian Shepherd dog.

Jake Jacoby

CTO at MarketSpark

Jake Jacoby is an early stage entrepreneur and technology company business leader with a proven track record of building and scaling high performance startups. Jake possesses a unique skill set of Business Vision, Leadership, Operations and Technical Experience. With more than 20 years of experience launching and leading companies, Jake has developed invaluable expertise in developing young companies and pushing them through execution and high growth.

Prateek Jain

Product Manager at Twilio

Prateek builds intelligence products atop the Twilio Messaging Infrastructure, he also manages a team upgrading the Twilio Console to ensure you can build things ever more easily. Prateek was an Aerospace Engineer designing private jets and got an MBA from Columbia Business School in New York before joining Twilio's product team.

Devon Jones

Senior Principal Engineer at Twilio, Inc.

Born and raise in Denver, Colorado, Devon has been in the tech industry since 1997 and started his career dealing with Y2K. In 2006 he left the enterprise world for the greener pastures of the New York startup scene. Since then he has been working in software, data science and architecture for scale and availability. He joined SendGrid in 2014 on the Data Science team and moved into Architecture in 2016 to fire fight the aptly named Kamtageddon.

Amy Kapernick

Twilio Champion at @amys_kapers

Amy wears many hats as a freelance developer, business owner and conference addict. She regularly shares her knowledge with her peers and the next generation of developers by mentoring, coaching, teaching and feeding into the tech community in many ways.

Amy can be found volunteering her time with Fenders, ACS, SheCodes (formerly Perth Web Girls) and MusesJS (formerly NodeGirls). She also works as an evangelist for YOW! Conferences, is a Twilio Champion, Microsoft MVP and has been nominated for the WiTWA awards for the last 2 years.

Scott Kawai

Staff, Product Manager at Twilio

Scott joined Twilio SendGrid in 2013 and is currently a Senior Product Manager working on the email channel. Email can sometimes be more art than science, and he loves talking to customers to find out what new challenges they're facing.

Riivo Kikas

Senior Software Engineer at Twilio

Riivo is a Senior Software Engineer at Twilio, based out of Tallinn, Estonia. During his nearly three and half years at Twilio he has been working on the core SMS platform and more recently on the automated SMS routing engine. Prior to joining Twilio, he worked as a data scientist and software engineer for different companies in Estonia. Riivo holds a PhD in software engineering.

Adam King

Senior Solutions Engineer at Twilio

Adam King is a Senior Solutions Engineer, based in the UK. Having been a Twilio customer in the past, Adam joined the team in 2019, and uses his experience of Twilio to help our UK & Ireland customers to build scalable and reliable solutions on Twilio products like Studio, Functions and Flex!

Patrick Kolencherry

Senior Product Marketing Manager at Twilio

Patrick Kolencherry currently handles GTM Strategy for Twilio Flex as part of the Flex Product Marketing team. Prior to joining the Product Marketing team at Twilio, Patrick was involved in selling to and launching many of Twilio’s major contact center customers. Before joining Twilio, Patrick served as founder and CTO of a successful video communications startup and a data scientist at an early stage startup.

Casey Koppes

Product Manager at Go Moment

Product Manager with over 10 years of experience creating web applications, voice, iOS / Android apps, integrations and AI. Launched projects for Bank of America, Disney, Radisson, Best Western, and Caesars Entertainment.

Raj Krishnamurthy

CEO at Freespace

Raj is one of the founders and the CEO of Freespace (Workplace Fabric). He is very experienced in delivering solutions for the workplace with previous roles as Innovations Director for a $1b FM company and GM of a $100m global service organisation. He balances his passion for technology with creating value-based solutions that sustain for the long term. He is an expert in user centric thinking solutions and systems. Raj is deeply committed to customer success and is passionate about cultivating selective, deep and global relationships.

Neil Kumaran

Product Lead: Google Anti-Abuse and Antivirus Teams at Google

Neil Kumaran is the Product Lead for both the Gmail Anti-Abuse and Google Antivirus teams, protecting over a billion consumer and enterprise users from spam, phishing, and malware. Previously, he led efforts to build, scale, and enhance Google’s AI-based Payment Risk platform to fight fraud across Google Products.  Outside of work he enjoys traveling and working with rescued dogs.

Carl Lane

Product Solutions Expert at Wix Answers

With a deep rooted passion for all things software, Carl helps transform the customer service experience from end to end. Wearing many hats over his career from being a support agent to managing large R&D teams, Carl has helped transform the contact center experience from every angle. Today, he helps other organizations and teams build the customer service experiences of their dreams.

Dale Langley

Senior Email Consultant at Twilio

Dale has over 15 years of experience in the digital marketing industry, building teams that focus obsessively on improving their customer's email marketing strategy and deliverability. Dale has built email platforms, recruited and managed global operations and strategic consultancy teams, and helped some of the world’s leading brands achieve their goals. He focuses not just on best-practices, but on tangible results.

Hassan Latif

Executive Director at Second Chance Center Inc.

Hassan A. Latif, founded Second Chance Center in 2012. SCC is a community re-entry agency dedicated to the successful transition of people returning from incarceration. SCC has grown to become the preeminent reentry agency in Colorado, maintaining a recidivism rate of under 9% for participants involved in SCC programs.

John Lay

VP of IT - CRM Applications at Camping World / Good Sam

5x Salesforce Certified IT Professional Trailblazer with deep experience building and leading technology teams. Current title is VP of IT - CRM Applications for Camping World, Gander Outdoor and Good Sam. A communications geek holding an extra level HAM radio license with the call sign of W4XML. When not leading teams or building a communication system John can be found raising horses in Kentucky or exploring Walt Disney World or out on an RV trip.

Chris Leader

Product Manager at Twilio

Chris is the product manager for Event Streams. Previously, Chris was the product manager for SendGrid's platform teams, where he built SendGrid's API Gateway and other infrastructure components that enable delivery of over 4 billion emails in a day. Prior to joining Twilio, Chris held various operations and product roles building IoT and wearable technology at startups and at Google.

Kaique Leite

Solutions Architect at Twilio

Kaique is a Computer Scientist, a member of the Twilio's Professional Services team at the Sao Paulo office in Brazil, and is addicted to impossible challenges. He loves to experiment with both software and hardware technologies and he lives to question, deconstruct and rebuild complex systems to make them viable and accessible to improve the lives of people. He loves to build DIY projects at home and to teach coding. He is the author of a framework to teach kids how to program using low-cost robots and tangible programming.

Christine Livingston

Managing Director at Perficient

Christine Livingston leads Perficient’s AI practice, combining a background in analytics, unstructured content management, and case management to design and deliver transformative AI solutions. Her engineering background aids her analysis of complex business problems and ability to develop innovative cognitive applications. Christine and her team help clients uncover hidden insights, identify trends, enhance existing applications, and scale their expertise.

Chris Macek

Founder and CEO at SystemOne

Chris is the founder and CEO of SystemOne as well as the principal developer of GxAlert. He has spent his career designing and developing technology solutions for public and private organizations. If there is such a thing as the "art" of system design, that is what he practices - where qualities like simplicity, elegance, and pleasurable are as important as efficient, secure, and reliable. In recent years, Chris has promoted the notion of "Diagnostic Accountability" by which the strength and success of a health system can be measured through the lens of the diagnostic network.

Nonso Maduka

Director of Product Management at Glassdoor

Nonso is a Product Director at Glassdoor, where he’s focused on creating engaging product experiences to help people find career opportunities they’ll love. Previously, Nonso was most recently at NerdWallet where he built product experiences to help people untangle their finances and take more control of their money. He loves building things that make the hardest questions in life a bit easier to answer.

John Maitz

Principal Solutions Engineer at Twilio

John is a solutions architect for Twilio.

John Martin

Sr Manager, Infrastructure Engineering at Twilio

John is a Sr Manager in Twilio SendGrid's Infrastructure Engineering team. A southern California native, he spends his days working with a wide variety of teams to build solutions which gather insights into how our services are performing for our customers. When not working, John spends his time working on his music, playing with his dogs, or building a new massive LEGO project to show off on video chats.

Madhu Mathiyalagan

Principal Product Manager (V&V - Voice Core) at Twilio

Madhu is a Principal Product Manager at Twilio. She has 10+ years of industry experience in telecommunication space. She has built strategies and innovative solutions to digitize customer communications. In her leisure time, she loves hiking, traveling and dancing.

Ayesha Mazumdar

Senior UX Engineer at Optimizely

Ayesha currently works across multiple teams at Optimizely as a Senior UX Engineer, where she collaborates with engineers and designers on Optimizely’s design system, component library, and application front-end. She is also working to integrate inclusive design and accessibility best practices throughout the product life cycle, from product planning, to QA. Previously, she worked on the Lightning Design System at Salesforce where she focused on building accessible components for the engineering organization.

Stephen McDonagh

Director, Digital Marketing and Growth Brands at 1-800-Flowers.com

As Director, Digital Marketing and Growth Brands, 1-800-Flowers.com, Stephen is responsible for driving digital innovation initiatives for select brands in the company’s portfolio across the end-to-end customer journey. This includes everything from discovery to post-purchase engagement, all of which are designed to increase sales. Stephen also architects marketing efforts to benefit the entire company around personalization and analytics to help teams make meaningful, data-driven decisions.

Tim Mendoza

Software Engineer at Twilio

Tim is a software engineer on the Voice and Video team at Twilio where he builds open-source web applications that help customers hit the ground running with Twilio and WebRTC. When not building apps, Tim can usually be found playing with his 150 pound dog, Diesel, or making questionable sounds on various musical instruments.

David Miliband

President and CEO at International Rescue Committee

David Miliband is President and CEO of the International Rescue Committee (IRC), where he oversees the agency’s humanitarian relief operations in more than 40 countries and its refugee resettlement and assistance programs in 25 US cities.

From 2007 to 2010, Miliband was the 74th Secretary of State for Foreign Affairs of the United Kingdom, driving advancements in human rights and representing the U.K. throughout the world. In 2006, as Secretary of State for the Environment, he pioneered the world’s first legally binding emissions reduction requirements. He was Member of Parliament for South Shields from 2001 to 2013.

Ruma Nair

Product Manager at Twilio

Ruma Nair is a Product Manager at Twilio Flex, a cloud based programmable contact center that is powering over half a million agents. Prior to Twilio, Ruma worked at ThousandEyes helping establish their application monitoring business. Ruma has spent her career on growth and product strategy. She started her career developing software, with a Masters in Computer Science from Johns Hopkins University.

Phil Nash

Developer Evangelist at Twilio

Phil is a developer evangelist for Twilio living in Melbourne, Australia. He loves working with Ruby or JavaScript to build web applications and tools to help developers. He once helped build a website that captured the world's favourite sandwich fillings. He has too many GitHub repositories and you can find him working on some of them live on Twitch. Away from the keyboard, Phil listens to ska punk, enjoys discovering new beers and runs the occasional half marathon.

Vasileios Nasis

CEO at Airthinx Inc.

Dr. Vasileios Nasis is an academic and entrepreneur who, over the last 15 years, has made significant scientific contributions in the fields of telecommunications, signal processing and computer vision. In 2008, Dr. Nasis formed Netronix Group Inc. which developed one of the most comprehensive and secure IoT (internet of things) platforms, with a global ecosystem. Over the past decade, this platform has played a crucial role in creating a more connected world, specifically in areas of environmental monitoring and healthcare monitoring. In 2017, Dr Nasis founded Netronix Ventures, an accelerator focused on businesses with an exponential growth mentality that brings IoT solutions to the market. One of the most important companies to come out of the accelerator, especially in light of the global battle with COVID-19, is Airthinx. Using cutting-edge sensing technology, IoT and AI, the affordable, accessible Airthinx Air Quality Management System (AQMS) optimizes air quality in indoor spaces. Dr. Nasis holds a BSEE and MSEE in electrical engineering, and PhD in electrical and computer engineering, all from Drexel University.

Su-Ren Neo

Senior Director of Marketing, Asia Pacific and Japan at Twilio

Su-Ren Neo leads Marketing for Twilio in the Asia Pacific and Japan region, where she and her team are responsible for driving Twilio’s marketing and brand strategy. She brings over 20 years of experience in leading integrated marketing and brand development across Technology, Financial Services, and Telecommunications industries in global and regional capacities based in Asia and North America. Prior to Twilio, she drove marketing strategy with companies including HSBC, Credit Suisse, United Overseas Bank (UOB), Sony, Qualcomm and SingTel.

Bill Nye

Author, Television Personality & CEO at The Planetary Society

Bill Nye — scientist, engineer, comedian, author and inventor — is a man with a mission: to help foster a scientifically literate society and to help people everywhere understand and appreciate the science that makes our world work. Perhaps best known as Bill Nye the Science Guy, Bill’s wit and enthusiasm garnered 18 Emmy awards.

Nye also serves as CEO of the Planetary Society, the world’s largest space-interest group. In 2010, Bill joined the ranks of his astronomy professor Carl Sagan when he was elected the American Humanist Association’s “Humanist of the Year.” Through all of his work, Bill hopes to inspire people everywhere to change the world.

Charles Oduk

Software Developer at Acumen Academy

Charles is a software developer at Acumen Academy based out of Nairobi, Kenya. He is part of the team that recently launched www.acumenacademy.org. He is a Twilio Champion who loves writing for Twilio voices. He has a mechanical engineering background so when he isn't coding, he loves to fix cars...at least he tries to!

Alec Ortega

Staff Software Engineer at ezCater

Alec Ortega is a Staff Software Engineer at ezCater, where he works on front-end tooling and applications for the company’s customer service agents. Once he made his first CSS animation, he was hooked and has since worked on engineering teams at companies of various sizes. He is passionate about diversity in tech, JavaScript, and his corgi Arthur.

Ashley Ortiz

Email Deliverability Consultant at TwilioSendGrid

As an Email Deliverability Consultant, Ashley is naturally passionate about businesses and the relationship they build with their customers. Pairing her past experience as a SendGrid Technical Support Engineer with the nuances of deliverability, Ashley provides unique solutions for clients from a variety of industries. She values the partnership she builds with each business, working together through education and optimization to achieve the goals of each email program.

Jess Palay

Sr. Product Marketing Manager at Twilio

Jessica Palay is a Sr. Product Marketing Manager at Twilio for Programmable Voice and Video.

Jessica holds a MSc. in Social Anthropology from the University of Oxford where she examined how communities react, respond, and incorporate new technologies into their lives. This academic expertise, combined with her tech sales and marketing experience, makes her acutely attuned to how new communication technologies impact the way that people and businesses interact, transact, and form relationships.

Suchit Parikh

Principal Software Engineer - Email Infrastructure at Twilio

Suchit has been a part of SendGrid, now the Twilio Email Platform, since mid 2012. Working at SendGrid, he fell in love with solving software problems for systems as scale. The challenges and rewards as a 'Gridder have been the most satisfying of his career. He has enjoyed being part of this family even more.

Suchit is a passionate about social impact and primarily focuses his efforts towards enabling people from underrepresented groups and advocating mental health wellness. He is also an amateur photographer who loves portrait photography.

Paul Persky

Senior Product designer at Twilio

Paul started his career by photographing fashion royalty Kate Moss and launching an interactive photography app. Moved to Beijing to work on design projects with clients such as Baidu, Peugeot, Volkswagen and Michelin. Upon returning to London, Paul joined a cybersecurity startup by the founders of Shazam and most recently has been working at Twilio designing a programmable application platform, to empower builders who shape the future of customer engagement.

John Piette

Director and Principal Investigator at Center for Managing Chronic Disease

Dr. Piette is a Professor of Global Public Health and Internal Medicine, the Director of the University of Michigan Center for Managing Chronic Disease, and a VA Senior Research Career Scientist. His research focuses on developing and evaluating novel strategies for using patient-facing health technology to improve the accessibility and quality of care for patients with chronic illnesses in the US and low/middle-income countries. Dr. Piette is a frequent speaker on mobile technology and behavior change in the US and internationally. He currently leads programs designed to support crisis lines and call centers dealing with the COVID-19 pandemic in Latin America.

Melinda Plemel

Senior Deliverability Consultant at Twilio

Melinda has worked in the email industry for over 20 years. Her job descriptions have ranged from technical account management to deliverability consulting to ISP relationships with a focus on anti-spam intelligence. Melinda has led the industry in understanding how filtering technologies work globally. She is a process focused individual with a knack for thinking outside the box and making sense out of chaos.

Abel Quintero

UX/UI Engineer at Ivy.ai

Abel Quintero is Head of Product at MilkRun, where he works on product research, strategy, frontend engineering, and UX/UI design. With a background in Cognitive Science, he loves the cross-disciplinary nature of technology, in addition to the social impact MilkRun makes on the local food community and the environment.

Outside of work, he is a busy community organizer, leading the Portland chapters of Techqueria and Out in Tech, as well as serving on the board of Q Center, the Pacific Northwest’s largest LGBTQ+ community center. He is also a musician and avid outdoor adventurer.

Arvind Rangarajan

Sr. Product Marketing Manager at Twilio

Arvind Rangarajan is a Sr. Product Marketing Manager at Twilio. He has many years of diverse global experience developing GTM strategies for technology products and commercial solutions for enterprises.

Manraj Rangi

Senior Product Manager at Twilio

Manraj is a Senior Product Manager at Twilio.

Erin Reilly

Chief Social Impact Officer at Twilio

Erin is energized by using a company’s unique assets to create positive impact on the world. In the past 20 years, she’s driven social and environmental change while working at companies such as Google, Yahoo!, and Nike. She’s helped launch new businesses in Africa and India to provide fast access to the Internet, engaged tens of millions of people in environmental programs, and raised millions of dollars for disaster response. Erin also has experience in the nonprofit sector at Business for Social Responsibility, and started her career at the engineering firm Tetra Tech. She holds a BA in Human Biology / Environmental Management from Stanford University and an MBA from the University of California, Berkeley.

Evangelos Resvanis

Senior Solutions Engineer at Twilio

Evangelos works as a Solutions Engineer at Twilio and loves finding creative solutions using tech "LEGO" blocks. He is passionate about all things Linux--including, of course, Twilio CLI--and fun fact has accidentally messaged "clear" multiple times on web WhatsApp to try and clear the messages from the screen.

Humberto Reyes

Product Manager, Manager at Twilio

Humberto Reyes is a Product Manager, Manager for Voice Connectivity at Twilio, he’s been with Twilio for over three years defining Twilio Interconnect and working on Twilio’s Regional initiative. He has launched features for Twilio Interconnect, SIP Connectivity and Edge Locations and is currently focused on the Twilio Regional initiative. Prior to Twilio, Humberto was Head of Product and Engineering for a startup focused on the on-demand staffing industry and before that he was the VP of Engineering for a Security startup.In his spare time you'll find him sailing in the incredible SF Bay.

Paul Rousselle

Business Operations Manager at Aircall

Paul joined Aircall 2 years ago on the Business Operations team. As a strong believer of the power of data, he worked closely with Twilio to improve call quality, leveraging Twilio Insights to provide actionable data to Aircall support teams. When not working, he is a sport addict and loves practicing for his next long distance triathlon challenge.

Steve Ruble

Sr. Director Enterprise Solution Architecture at Camping World

As a trusted advisor for executive sponsors, Steve focuses on leveraging software to meet their business objectives. This often involves quickly learning the deep complexities of a business area and determining the key underlying challenges that prohibit effective operations.

Jeff Sakasegawa

Trust and Safety Architect at Sift

Jeff Sakasegawa is a Trust and Safety Architect for Sift. He has spent over ten years fighting fraud for Google, Facebook, and Square. He's excited to be a part of Sift and helping to democratize access to best in class machine learning to protect payments, maintain content integrity, and defend accounts.

Caroline Shaffer

Sr. Customer Success Manager at Twilio

Caroline is a Senior Customer Success Manager at Twilio. She partners directly with Twilio and Twilio SendGrid customers as their trusted advisor and advocate. Her goal is to make sure that customers have a great experience on the platform while maximizing the value they receive from Twilio. Her favorite part of working with customers is strategizing to build solutions that help take customer engagement to the next level. Outside of work, Caroline enjoys hiking, live music, and dance parties with her two young daughters.

Amit Shah

Chief Marketing Officer at 1-800-Flowers.com

As Chief Marketing Officer, 1-800-Flowers.com, Amit is responsible for leading a multi-channel marketing strategy for the brand across online, digital and social channels. Additionally, he manages innovation partnerships and provides strategic direction for the growth and development of mobile and social commerce across the company’s entire portfolio of brands.

Amit has a proven track record for leading digital and performance marketing, while rapidly scaling user acquisition and revenue streams. He joined 1-800-Flowers.com in September 2011 to manage online, mobile and social marketing initiatives. Over the next several years, he was promoted to roles of increasing responsibility and was named Chief Marketing Officer in March 2017. Prior to joining the company, Amit held strategy and business development roles at FTD, Visiting Nurse Service of New York and McKinsey & Company.

Under Amit’s leadership, the company continues to be at the forefront of implementing new and emerging technologies. To nurture and grow the entrepreneurial spirit across the company’s portfolio of brands, Amit oversees the company’s Digital Leadership Program, an incubator for young talent and catalyst for driving innovation throughout the organization.

Amit is a member of the Board of Directors and Executive Committee for the Mobile Marketing Association. He has a master’s degree in Liberal Arts and Sciences/Liberal Studies from Harvard University and a Bachelor of Arts in Liberal Arts from Bowdoin College.

Anish Shandilya

Software Engineer II at Twilio

Anish is a Software Engineer II on the Growth Engineering team, where he has worked on Twilio's Referral and Promo code program as well and the shiny, new Twilio CodeExchange, a directory of customizable Twilio code samples ready for the world to use.

He is passionate about the intersection of technology with film/music and is super excited to see how these industries evolve and blend in the coming years.

When not sitting in front of his dual monitors, Anish can be found on the Tahoe slopes, making travel videos, playing pickup basketball, or making trap/future bass tracks.

Len Shneyder

VP of Industry Relations at Twilio

Len Shneyder is a 15+ year email and digital messaging veteran and the VP of Industry Relations at Twilio. Len serves as an evangelist and proponent of best practices and he drives thought leadership and data-driven insights on industry trends based on the massive volume of email Twilio SendGrid delivers on behalf of their customers. Len is a longtime member of M3AAWG (the Messaging, Malware, Mobile Anti-Abuse Working Group) and served on its board in addition to the Election Security Special Interest Group, program committee and chairing the Communications Committee.

Mike Sica

Senior Engineer at Facebook

Mike is a Senior Engineer at Facebook and is responsible for their corporate voice infrastructure. He has worked in enterprise telephony for over 25 years and specializes in dial plan design, automation, and security. Prior to Facebook, Mike worked in broadcasting, the public sector, and a well-known networking vendor where he built the automation used to implement some of the earliest large-scale Unified Communications deployments. In his spare time he can be found cycling, doing voice overs, and hacking on everything IoT.

Lizzie Siegle

Developer Evangelist at Twilio

Lizzie is a developer evangelist at Twilio serving developer communities in San Francisco and beyond. She holds a Bachelor's degree in computer science from Bryn Mawr College and though she enjoys Swift and JavaScript, she likes to learn, dabble, risk failure, and has been seen writing Python and Haskell. She loves tennis, ping pong, matcha, Disney, Broadway, Zumba, and currently machine learning.

Diana Smith

Director of Product Marketing & Brand, Twilio.org at Twilio

Diana leads marketing for Twilio.org, Twilio's social impact arm. Diana helps nonprofit organizations use Twilio to help millions of people recover from crisis, build better lives through health care and education, and take action to change the world for good. Previously, she led the product marketing team at Segment, a leading customer data platform, and started her career in public relations for tech and entertainment.

Madison Springgate

Product Marketing Manager at Twilio

Madison is the Product Marketing Manager at Twilio SendGrid, where she evangelizes email as a vehicle for customer engagement. She is passionate about the power of analytics, and leverages data to drive product insights and GTM strategy. Madison is a recent MBA graduate from CU Boulder, as well as a University of Michigan alum (go blue). Based in Colorado, you can find Madison hiking, biking, or skiing, usually with her pup, Ziggy.

Nayana Srivastava

Product Manager at Twilio

Nayana is a Product Manager on Programmable Voice focused on IVR and <Pay> at Twilio. She is building products that add intelligence, security, and analytics to her customer's IVRs. Nayana was previously a Consultant, studied Engineering and has an MBA from Duke University.

Benjamin Stephens

Software Engineer (L2) at Twilio, Inc

Ben is a software engineer on the Billing Platform that came into Twilio through the Hatch Apprenticeship program in 2018. Prior to joining Twilio, they led the Telegraph Track program at Hack Reactor aimed towards equipping underrepresented engineers with the skills needed to succeed in the industry, and at Twilio they are currently one of our global co-leads for Black Twilions.

Samantha Stinn-Shelley

Email Delivery Consultant at Twilio

Sam has been at Twilio SendGrid since 2014 and spent the first four years of her career on our compliance team. Through this role, Sam gained a passion for helping new customers send wanted mail and maintain a good email reputation. Now, as an Email Deliverability Consultant, Sam brings this passion and knowledge to customers who need additional hand-holding to become the best sender they can be and get the results they need to drive their business. Outside of the office, Sam loves to spend time with her husband and 3 dogs.

Christina Sung

Director of Product Management for Healthcare at Twilio

Christina is the Director of Product Management for Healthcare at Twilio. Prior to Twilio, she developed products for providers, payers, and patients in various healthcare technology companies, including Health Fidelity and Vocera Communications. Before jumping to the technology side of healthcare, she led various performance improvement initiatives in hospital operations at Kaiser Permanente.

Shanan Sussman

Staff Software Engineer at Twilio

Shanan is a Senior Software Engineer on Twilio's Growth Engineering team, which is responsible for building technology solutions to drive the discoverability and adoption of Twilio products while ensuring an optimal on-boarding experience for new customers on the platform.

Most recently he has helped lead the creation of Twilio CodeExchange - a product aimed at providing a single destination to easily search and discover sample applications for Twilio products.

Dylan Swartz

Developer Advocate at Mason

Dylan Swartz is a hybrid software engineer and product person with a passion for learning and building things. He enjoys working on products that matter and help people. With a background in infrastructure automation, in 2016, Dylan joined a startup called Mason as the 1st software engineer to build a new way for companies to deploy products on dedicated hardware. Today, he leads the developer advocacy efforts for Mason.

Curtis Swartzentruber

Director, Customer Engagement Solutions, Twilio Practice at Perficient

Curtis is the Director in Perficient's Customer Engagement Solutions focusing on the Twilio Build Partner Practice. He helped establish our Twilio practice in mid-2018 prior to Flex going GA. Since then, we've helped many customers go live on Twilio Flex and other Twilio services, while working closely with Twilio on a road map and strategy and have 10+ Flex certified experts on staff.

Before that, Curtis was a product engineer for Clarity Converge, a product that bridged on-prem Skype for Business and global conferencing providers like AT&T, BT and West Communications.

Mica Swyers

Developer Educator at Twilio

Mica Swyers brings a background in software development, linguistics, and ESL to her work as a Developer Educator for Twilio Messaging. She loves instigating polarizing “cake vs. pie” debates and is an aggressive taker-on of hobbies.

Andres Jaan Tack

Manager of Product, Twilio Conversations at Twilio Estonia OÜ

Andres manages the conversational messaging product group at Twilio and is focused on helping businesses use conversational messaging to better engage with their customers. In his five-year tenure at Twilio, he's worked both as a senior developer and product manager for the Programmable Chat stack. He also led the evolution of the latter into Twilio Conversations. In the past, Andres was a senior developer working on communication technology at Skype, Microsoft, and Transferwise. He holds degrees in computer science from the University of Illinois and from the University of Wisconsin–Madison.

Peter Tan

Product Manager at Twilio

Peter joined Twilio in mid-2013 and as a Sales Engineer, spent countless hours in the field with customers helping them figure out the best ways to utilize Twilio's APIs. Now, as a Product Manager, Peter is building the next generation of APIs, making it easier than ever for businesses to embed communications. In his spare time, Peter enjoys surfing the cold waters of the Pacific.

Brian Tedder

Software Engineer at Twilio

Brian is a software engineer on the Serverless team at Twilio, where he builds developer-focused experiences for Twilio Studio and Functions. He enjoys the challenges that come with building products for other developers and loves seeing how others use what he's built to do good. In his free time, he enjoys raising his daughter with his wife, watching and trying to play hockey, and spending time with his family's two dogs. Brian holds a law degree from the University of Arizona.

Donal Toomey

Principal Product Manager at Twilio

Donal Toomey is crafting the building blocks for the future of communications. At Twilio, he is building a global video platform that enables organizations of all types to deploy real-time video applications for high value human interactions. Donal was previously Director of Product at TokBox and a Lead Product Manager at Ericsson and Microsoft.

Marcos Trazzini

Principal Solutions Engineer - LATAM at Twilio

As the first Solutions Engineer for Twilio in LATAM, based in Sao Paulo, Marcos quickly became the subject matter expert in major Twilio products like Flex, Taskrouter and Programmable SMS. With 18 years of experience, working for tech/SaaS companies of all sizes helped forge his background in software architecture, development and soft skills.

When not coding in front of the computer or speaking to engaging audiences about cool tech like Twilio, he can be found riding one of his bikes or spending quality time with his wife and two kids.

Pallavi Vanacharla

Director of Product Marketing, IoT at Twilio

Pallavi specializes in launching and driving market success for new products in mobile, cloud and IoT. At Twilio, she leads product marketing for the IoT Business Group. Prior to Twilio she led marketing and product marketing teams at Cisco IoT and Jasper IoT. She holds an undergraduate degree from the University of Delhi and an MBA from the University of California, Davis.

Carly Vanderwert

Developer Educator at Twilio

Carly is on the Developer Education team and focuses her time and attention on the SendGrid documentation.

Aaron Vinestock

Team Leader at Wix Answers

Aaron is passionate about delivering simple and well-engineered code to his customers. As a Team Leader at Wix Answers, he is responsible for the development of multiple support channels.When he is not at the office working at his standing desk, he can be found cheering on the Real Madrid soccer team, hiking and gaining intensity minutes on his Garmin watch.

Nick Vlku

Director of Engineering; Phone Numbers at Twilio

Nick Vlku is the Director of Engineering of Phone Numbers at Twilio. During his four years at Twilio he has worn many hats from principal engineer of data to the head of Growth Engineering. He's had previous stints at his own startup, Ticketmaster and Goldman Sachs.

He loves enabling organizations to take apart large complicated problems and come together for a solution.

Originally from Brooklyn, he escaped to warm and sunny Oakland 10 years ago and feels like he has finally assimilated to the west coast life.

Stephen Wai

Senior Product Manager, Account Security at Twilio

Stephen is the product manager for Lookup, Twilio's phone intelligence product. He is passionate about everything risk, identity, and data. Prior to Twilio he worked as a consultant and software engineer. Stephen is originally from Boston, but now calls the Bay Area his home.

Kevin Whinnery

Executive Dungeon Master, TwilioQuest at Twilio

Kevin Whinnery is the creator of TwilioQuest and today has the privilege of leading the team building it at Twilio. Kevin is a longtime JavaScript developer, and a firm believer that video games peaked at "TIE Fighter" on MS-DOS in 1994, and have been in a gradual decline ever since. He lives just outside the Twin Cities of Minneapolis and Saint Paul with his awesome wife and three devious children.

James White

Senior Software Engineer at Mason

James started his career at MSFT where he worked on windows OS stress and performance, cloud distribution systems, and the Visual Studio Profiler. At Mason, he works on designing APIs and works to make DeviceOps a reality. In his spare time, James reads books on philosophy and psychology while occasionally doing CrossFit.

Dirk Williamson

Vice President - North America Carrier Relations at Twilio

Dirk Williamson leads North America Carrier Relations and Global Business Development for Twilio. In this role Dirk and his team ensure the successful initiation and termination of Twilio services throughout North America on behalf of our customers as well as building long-term relationships with global ecosystem partners in Voice, Messaging, Software and CPaaS services. Prior to joining Twilio, Dirk has held senior level positions in Telecommunications, Software and Consulting with companies such as Nokia, Google and Accenture.

Timothy Wittbrod

Solutions Architect at Twilio

Tim brings 15 years with the likes of Cisco, Interactive Intelligence, and Twilio, upleveling clients to deliver sensational experiences. He firmly believes that the beauty of the Twilio platform lies in the fact that if you can imagine it, then you can build it and take ownership of your vision. He is passionate to listen to your CX dreams and enable you to fulfill them. When not working, Tim loves volunteering, coaching, and tending to his homestead in Indiana with his amazing wife and children. He is a proud (putting it lightly) Purdue Boilermaker!

Anthony Wong

Senior Solutions Engineer at Twilio

Anthony started his career at Bluewolf as a Salesforce Engineer. When Bluewolf got acquired by IBM, he learned how to integrate IBM Watson with Salesforce. He soon shift his role as a Solution Engineer. He was responsible for building out industries and roadshows demos. In his spare time, Anthony likes to program, watch technical talks, and play video games.

Leon Yeh

Co-Founder at X8 Media

Leon Yeh is a data Scientist with over 25 years in Software Architecture and Software Development.

Leon helps active digital brands optimize their online store profit. Unlike typical marketing companies, we are using the power of Machine Learning to focus on experience based marketing strategy and execution.

Leon has a deep background in creating software solutions for Fortune 500 (1000) companies and start-ups alike. His passion is simplifying complex issues into intuitive, simple solutions.

Sang Yeo

Staff, Product Designer at Twilio

Sang is a product designer at Twilio on the Serverless team, where he focuses on locating customers' problems, conceptualizing end-to-end design process and delivering delightful user experience. He is a husband, dad, cyclist and runner. Sang holds a MFA in Design from the California College of the Arts.

Yannie Yip

Senior Software Engineer at Twilio

Yannie is a fullstack software engineer going on her third year at Twilio. In her free time, you can find her running, trying new recipes, and (when not in a months-long quarantine) exploring nature and cities around the world.

Melissa Yuen

Product Marketing Manager at Statflo

Melissa Yuen is the Product Marketing Manager at Statflo, where she oversees the go-to-market strategy for product and feature releases. She enjoys being the "translator" for the product and marketing teams, helping to break down technical aspects while adding a marketing-friendly spin. She is passionate about SaaS products that disrupt traditional industries and improve user experience. Her background in retail operations, product support, and FinTech marketing provides her with valuable end-user insights that fuel her marketing ideas.