Innovating Customer Service: Octopus Energy Meets Kraken (Location: Porter Tun)

Discover how Octopus Energy's pioneering customer service and Kraken's innovative strategies led to them becoming a leader in customer service, re-shaping the energy sector. Octopus Energy's customer-focused approach employs advanced technologies and solutions that redefine industry standards. Kraken, the Tech-arm of the business, creates unique strategies to transform the market, emphasizing excellence and efficiency. Together, they represent an energy industry evolution, highlighting forward-thinking practices. This session offers valuable perspectives on the synergy between Octopus Energy and Kraken, driving progress in customer experience, operational effectiveness, and the energy landscape while using Twilio’s APIs.

Emma Beddoes - Kraken