Innovating Customer Service: Octopus Energy Meets Kraken (Location: Porter Tun)
Discover how Octopus Energy's pioneering customer service and Kraken's innovative strategies led to them becoming a leader in customer service, re-shaping the energy sector. Octopus Energy's customer-focused approach employs advanced technologies and solutions that redefine industry standards. Kraken, the Tech-arm of the business, creates unique strategies to transform the market, emphasizing excellence and efficiency. Together, they represent an energy industry evolution, highlighting forward-thinking practices. This session offers valuable perspectives on the synergy between Octopus Energy and Kraken, driving progress in customer experience, operational effectiveness, and the energy landscape while using Twilio’s APIs.