Responding to rapid technology change: Lessons from leading practitioners (Main Stage: Padang Room, Fairmont Ballroom)

Customer engagement and behaviour is changing at a rate never before seen, and in a region that is known to be the most digitally advanced in the world, it can be difficult to keep up. In this panel discussion we explore the impact that this advanced digital adoption has on organisations and their employees; how to keep evolving and adopting new technologies as they emerge (and how to know which are the right ones); how to create an organisational culture that can respond to consumer behaviour and demands, and what is top of mind for digital leaders as we move into 2024.