Unlocking efficiency and personalisation: How Union Bank of the Philippines and Trust Bank elevate service delivery with Twilio Flex (Breakout: Canning Room, Fairmont Ballroom)

In a highly regulated industry where there's a need to keep up with ever-evolving compliance regulations, the security of any platform you leverage is non-negotiable. Join us for an insightful session as we explore how two financial services providers (Union Bank of the Philippines and Trust Bank) have redefined service standards – without compromising on protection and trust.

Discover how they leveraged Twilio Flex to empower self-service for their customers and to deliver personalised service, through different phases of business growth. This resulted in notable reductions in case resolution time whilst also empowering their service agents to pivot towards higher-value interactions – enhancing both the customer and the employee experience.

Get ready to leave with actionable takeaways for your own journey towards delivering top-tier customer experiences as your business scales.

Angel Alvarez - Union Bank of the Philippines
Praveen Gunasekara - Trust Bank
Christopher Connolly - Twilio